[Aloft Air Control] On new ANZU Raptor Air Control keeps stopping

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Culley Gosier
6 months ago In Aloft Air Control
on new ANZU Raptor Air Control keeps stopping

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I understand that your Aloft Air Control app keeps stopping when you're using it with the ANZU Raptor. Let's see if we can get that sorted out for you.

To start, can you tell me if you are running the latest version of the Air Control app? Sometimes crashes happen due to bugs fixed in updates. Also, have you checked your device's timezone settings? For ANZU drones, an incorrect timezone can cause the app to crash.

Here’s a step-by-step approach to try:

1. Check and update the app: Make sure your Air Control Raptor app is updated to the latest version (v3.8.5.575 or newer). Updates often include bug fixes that improve stability.

2. Verify timezone settings: On your Windows device, go to Date & Time settings and ensure the timezone is set correctly and is on automatic if possible. Incorrect timezone settings are known to cause the app to crash with ANZU devices.

3. Restart your device and controller: Power cycle both your Windows device and the ANZU Raptor controller to clear temporary issues.

4. Log in to the web dashboard: Try logging into https://air.aloft.ai/ via your browser to confirm your username and password work correctly and to check if your account is in good standing.

5. Adjust app settings: If the crash happens on startup or when loading missions, try setting the Air Control app to auto-load and adjusting screen timeout settings on the controller (if applicable).

If you’ve already tried these steps or the problem persists, you may want to reach out to ANZU support at [email protected] for a direct app update link or deeper troubleshooting, as there have been fixed versions made available for such issues.

Does this help? Have you tried any of these yet? Let me know so I can guide you further or narrow down the cause!

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