Hi there! I see you're having trouble with the Koko AI app agent not replying. Let me help you get that sorted out. Just to understand better—when you say the agent is not responding, does the app freeze, or does it simply not show any reply after you send a message? Also, have you noticed if this happens all the time or just occasionally?

In the meantime, let's try a few basic steps that often solve this kind of issue:

1. Restart the App: Fully close the Koko AI app on your Android device (make sure it’s not running in the background) and then reopen it. This can clear temporary glitches.

2. Check Your Internet Connection: Since the AI agent requires internet, ensure your device has a stable connection.

3. Clear App Cache: On Android 10, go to Settings > Apps > Koko AI > Storage > Clear Cache. Sometimes old stored data can cause delays or non-responsiveness.

4. Update the App: Head to the app store and make sure your Koko AI app is updated to the latest version.

If you’ve already tried these and the agent still doesn’t respond, the problem might be related to the AI agent service not being properly connected or activated, or possibly something on Koko’s server side1.

Let me know which steps you’ve done and if there are any particular error messages or behaviors you see, so I can guide you further!

Tried all that, didn't work. The agent acts like it's going to respond, but never actually replies. Issue started last night.

Thanks for the update and the details you provided. Since you mentioned the agent behaves like it's about to respond but then never does, and this started just last night, it sounds like it might be a service-side issue or something related to the AI agent's activation or connection.

From what I see, common causes for this kind of problem include the chat widget not being properly connected to the AI agent or the AI agent not being activated on the backend. Another possibility could be delays due to cached data, but since you've cleared that already, this is less likely.

Here’s what I suggest next:

1. Check Server Status: Sometimes, the AI services Koko uses can experience downtime or glitches. If possible, check the official Koko AI status page or social media channels for any outage announcements.

2. Log Out and Back In: Try logging out of your account in the app and logging back in to re-establish your session.

3. Reinstall the App: Uninstall and reinstall the Koko AI app. This ensures a fresh install which can fix hidden issues in the app’s files.

4. Contact Koko AI Support: If none of the above help, it’s likely an issue on their side requiring escalation. You can contact their support directly at [email protected] for help with AI agent activation or connection problems1.

Let me know if you want guidance on any of these steps or if you have any other symptoms you noticed!

Who to contact for Koko AI technical support?

Thanks for asking about the best way to contact Koko AI technical support. For help with Koko AI app issues, the most direct and reliable way is to email their support team at [email protected]. This is the official support contact address for customer service and technical help with the Koko AI app5 6 8.

If you want to try any other ways, you might also visit their official website at kokoai.app, but for app-specific troubles and fast response, emailing [email protected] will be your best bet.

Would you like me to help you draft an email explaining your agent not replying issue?

How to email Koko AI customer service?

Great question! To email Koko AI customer service, you can send a message to their official support address: [email protected]. This is the primary contact for inquiries, feedback, or technical assistance related to the Koko AI app4 5 6 9.

Here’s a quick guide on how to compose and send your email:

1. Open your email app on your Android device or computer.
2. Create a new email.
3. In the “To” field, enter: [email protected]
4. For the subject, write something clear like: “Issue with Agent Not Replying in Koko AI App”
5. In the body of the email, briefly describe your problem—mention when it started, what you have already tried (like restarting the app and clearing the cache), and any other relevant details.
6. Send the email and wait for their support team to get back to you, usually within 24–48 hours.

If you want, I can help you draft the text for your email! Would you like that?