Hi there! I understand you're having trouble accessing the site to get your rewards. Let's work through this together.

Could you provide a bit more detail? For example, are you having issues logging into your HTeaO account, or are you unable to access the rewards section of the website or app? Also, have you tried any specific steps to resolve the issue so far?

This information will help me assist you better!

I can get on site but usually have to teset PW. Then it goes directly to order but doesn’t let me get bar code or whatever to redeem points.

Thanks for providing more detail! It sounds like you're able to log into the HTeaO site but have difficulties accessing your reward barcode for point redemption, especially after resetting your password. Let’s explore a few steps to help you access that barcode.

1. Check Your Account: After logging in, ensure you're looking in the correct section for your rewards. Typically, you should find a "Rewards" or "My Rewards" tab in the app or website. Can you confirm if you see that section?

2. Log Out and Log Back In: Sometimes, refreshing your session can help. Try logging out of your HTeaO account completely, and then log back in to see if you can access the rewards.

3. Update the App: If you're using the HTeaO app, make sure it's updated to the latest version. Go to the App Store, search for HTeaO, and check if there's an option to update.

4. Clear Cache: If you're accessing the site through a browser, clearing the cache may improve performance and access. You can do this in your browser settings.

5. Contact Support: If you're still having trouble after trying these steps, it may be useful to contact HTeaO support directly. You can submit a ticket through their support page for personalized assistance. Here’s the link to their support: HTeaO Customer Support.

Let me know if this helps, or if you need further assistance with any of the steps! Are you satisfied with the solutions I provided?