Hi! I see you're experiencing data update failures on the Wyoming 511 app across multiple Android phones and tablets. To help me understand better, can you tell me if this happens all the time or just occasionally? Also, have you noticed any error messages, or when the problem started?

Meanwhile, we can try some steps that usually help with data update issues on this app:

1. Check Internet Connection: Make sure all your devices have a stable internet connection, as updates require data access.

2. Disable Battery Saver Mode: Since some power-saving settings can prevent the app from updating, verify that battery saver or power-saving modes are off on each device, especially Android 10 which can be aggressive in limiting background activity.

3. Clear App Cache:
- Go to your device Settings > Apps > Wyoming 511.
- Tap Storage, then Clear Cache.
This can remove temporary files that might be blocking updates.

4. Restart the Devices: A simple restart can refresh connections and app performance.

5. Update/Reinstall App: Ensure the app is updated to the latest version, or uninstall and reinstall it to clear any corrupted data.

6. Location Services: Check that location services are enabled because the app uses location to give accurate updates.

If you've done any of these already, please let me know which ones so I don't repeat them and can suggest more advanced troubleshooting next. Also, are all devices on the same Wi-Fi network or different mobile networks?

I'll be glad to guide you through fixing this!

Tried all those. Phones are on att network. Tablets are on wifi. Located in charlotte

Thanks for the details! Since your phones are on the AT&T network in Charlotte and the tablets use Wi-Fi, and you’ve already tried the usual fixes, the next logical step is to check if there are any current network issues with AT&T in your area.

I checked recent reports and outage maps for AT&T in Charlotte, and there are no significant or widespread network outages reported at this time3 1. That suggests it might not be a large-scale AT&T network outage causing the problem.

Because the tablets also face update failures on Wi-Fi, the issue may be related to the Wyoming 511 app servers or how the app communicates with your devices over different networks.

Here’s what I recommend next:

1. Test Another Network: Try connecting one of the tablets to a mobile hotspot (maybe the phone’s hotspot) or use cellular data on a device instead of Wi-Fi. Do you still get the update failure there? This will help isolate if the home Wi-Fi could be causing an issue.

2. Check Date & Time Settings: Ensure the date and time on all devices are set correctly (preferably automatic). Incorrect time settings can sometimes cause secure connections to fail.

3. App Permissions: Double check that the Wyoming 511 app has permissions enabled for network access, background data, and location on all devices.

4. Temporary Disable VPN/Proxy: If you’re using any VPN or proxy services on these devices, try disabling them as they can interfere with app updates.

5. Contact WYDOT Support: Since this might involve the app backend or data feeds, consider reporting the problem to Wyoming DOT at [email protected] so they can verify if there’s any server-side issue affecting data updates.

If you like, I can guide you through these steps. Let me know what you observe after trying the network test or if you'd like help with any of the above. Are you satisfied with this next plan?