Hi there! I understand you’re having trouble opening photos in the Polarr app on your Windows device. Let’s get a bit more details first so I can help you better:

- Are you able to open the Polarr app itself, but it just won’t open any photos?
- Or is the app not opening at all?
- Are you opening photos from a specific location (like your Pictures folder, a USB drive, cloud storage)?
- Any error messages showing up when you try to open photos?
- Have you tried restarting the app or your computer already?

Once I have more info, I can guide you through some steps to fix this. Meanwhile, a couple of quick things to try if you haven’t yet:

1. Make sure Polarr is updated to the latest version. Sometimes photo loading issues happen with outdated versions.
2. Try opening a different photo format if possible (like JPG vs PNG) to see if the problem is format related.
3. Check app permissions in Windows settings to ensure Polarr has access to your photos folder.
4. Restart your computer and then open the app again.

Let me know what you find or if you need help with any of these steps!

not opening photos

Thanks for letting me know the photos still won’t open in Polarr on your Windows 10 WebKit browser setup. Let’s look at some targeted steps that have helped others with similar issues:

1. Repair or Reset Polarr app:
- Open Settings > Apps > find Polarr in the list.
- Select Advanced options.
- Try Repair first — this keeps your data but fixes app issues.
- If that doesn’t work, try Reset — this will clear app data but often resolves stubborn glitches.

2. Reinstall the app:
- Uninstall Polarr completely.
- Then reinstall it fresh from the Microsoft Store.
- This can clear corrupted files that might prevent photos from loading.

3. Check folder permissions:
- Sometimes Windows blocks app access to your Pictures folder.
- Go to Settings > Privacy > File system and make sure Polarr has permission to access files.

4. Try opening photos from another folder or device:
- See if the issue is with certain files or locations.
- Try loading photos from a different folder or an external drive.

5. Run Windows Store Apps Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot.
- Run the troubleshooter for Windows Store apps to fix underlying system issues.

If after these steps photos still won’t open, it might be worth checking if there’s a wider Polarr service issue or a bug with the current app version. In that case, you could reach out to Polarr support directly by submitting a request here: https://support.polarr.com/hc/en-us/requests/new

Please let me know which steps you’ve tried or if you see any specific errors, and I’ll help you further 5

Are you satisfied with the solution I provided?

not opening photos