Hi! I understand you're having trouble pasting and sending graphics in the Session app on your iPhone. I want to help you get that sorted out.

To get started, could you clarify a bit for me? Are you trying to paste an image directly into a chat message, or are you trying to send an image from your Photos app through Session? Also, do you see any error messages when you try to send the graphic, or does nothing happen?

Meanwhile, here are some quick troubleshooting steps we can try:
1. Make sure your Session app is updated to the latest version. Sometimes bugs with media sending are fixed in updates.
2. Check that the image file is not too large. Session allows sending files up to 10MB.
3. Try restarting your iPhone. That can clear up temporary glitches.
4. If you are pasting images directly, try sending the image by selecting the attachment (plus) icon in the chat and picking the photo from the gallery instead.
5. Check your network connection (Wi-Fi or cellular) to ensure it's stable.

Let me know about the details I asked for and if you’ve tried any of these steps already. We’ll go from there to get your graphics sending properly!

I have updated AND reinstalled the app. The files had been loading, are small, and are copied and pasted to the message bar. There is a strong WiFi signal. Please help

Thanks for the extra info! Since you’ve updated and reinstalled the app, your files are small, you are copying and pasting directly into the message bar, and your Wi-Fi is strong, it sounds like a deeper issue with the paste function might be going on in Session.

A couple more things we can try:

1. Try using the attachment icon instead of paste: Instead of copy-pasting, tap the plus (+) icon or paperclip in the chat bar and select the image from your Photos app. This sometimes works around issues with the clipboard.

2. Check iOS Clipboard Permissions: iOS may limit clipboard access in some apps for security. Make sure Session has permission to access the clipboard. Try copying the image again, then quickly switch into Session and paste.

3. Reset Network Settings: Even though Wi-Fi seems strong, network glitches can cause upload failures. On your iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and VPN/APN settings. You’ll need to rejoin Wi-Fi after. This sometimes fixes hidden network issues affecting app uploads.

4. Check if other media sends work: Try sending other types of files like a small text file or different image to verify if it’s just graphics or all files.

5. Log out and log back into Session: This can refresh your session’s connection to the server.

6. Verify server status: On rare occasions, Session’s servers may have temporary issues with media uploads. Checking official Session channels or their FAQ might indicate if there’s an ongoing problem.

If these steps don’t help, it might be a bug related to the current app version or iOS 18.6.2. Let me know if you want me to escalate this to technical support for a deeper investigation.

Are you okay trying these next steps? Let me know how it goes!

How to fix file sending issues in Session app?

Thanks for asking about fixing file sending issues in the Session app! Based on what I found, here are some tailored steps that usually resolve these problems:

1. Ensure Your App Is Updated: You already mentioned updating, but for anyone else, always make sure you're running the latest Session version as many issues get fixed in updates1.

2. Use Attachments Instead of Paste: Sometimes pasting images fails due to how iOS manages clipboard access. Using the built-in attachment button to select images or files from your Photos or Files app helps avoid this issue.

3. Check Network Connection: Even a good Wi-Fi signal can sometimes have upload glitches. Try toggling Wi-Fi off/on or switch briefly to cellular data to rule out network issues.

4. Restart Session App and Device: A full restart of the app or your iPhone can clear temporary problems causing send failures.

5. Clear Cache (If Option Available): Although not typical on iOS, some apps have cache clearing options. On Android, clearing cache sometimes fixes sending issues, so it’s good to keep in mind for other devices6.

6. Check for Server or Service Issues: Sometimes issues with sending are due to backend problems. Checking official Session channels for outages or known bugs can be helpful.

7. File Size and Format: Keep file sizes under 10MB and use common image formats like JPEG or PNG to avoid compatibility issues.

If after trying these steps you still can’t send graphics, it could be a specific bug with the current app or iOS version. In that case, contacting Session support directly via [email protected] to report the problem and get deeper help would be the next best move.

Would you like me to help you step through any of these, or assist in contacting support?