Hi there! I understand your Session app is crashing whenever you try to save a sound from the chat. I want to help you get that sorted out. To get started, could you tell me a bit more? For example:

- Which version of Session are you currently running on your Linux system?
- Does this happen with all sounds in chat or only certain ones?
- Have you tried restarting the app or your device before this started happening?
- Are you able to save other file types or only audio is causing this crash?

This info will help me narrow down the cause and guide you through some fixes. Meanwhile, the first step I usually suggest is confirming that your Session app is updated to the latest version. The official support mentions that many issues resolve with the latest updates1.

Could you check your app version and update if needed? Let me know, and we’ll take it from there!

Android, version 1.26.0

Thanks for sharing that you’re using Session on Android version 1.26.0. That helps a lot. From the release notes of version 1.26.0, the update included UI improvements and some fixes related to videos and voice notes, but there isn't a known widespread crash issue linked to saving sounds specifically4.

To address your problem of Session crashing when saving sounds, let’s try the following steps:

1. Clear Cache: Sometimes cached data can cause conflicts. Go to your Android Settings > Apps > Session > Storage, then tap "Clear Cache" (do not clear data yet, to preserve your app configuration).

2. Check Storage Permissions: Ensure Session has permission to write files to your storage, which is necessary for saving sounds. In Settings > Apps > Session > Permissions, confirm that Storage permission is enabled.

3. Free Up Storage Space: Verify that your device has enough free storage. If storage is low, the app might crash when trying to save media files.

4. Restart the App: Fully close Session (swipe it away in recent apps) and relaunch it.

5. Try Saving Another Sound: See if the crash occurs with all sound files or only specific ones. This helps isolate if the issue is tied to certain files.

6. Update App: Double-check that you have the latest version available on the Play Store. Sometimes minor fixes come with newer updates beyond 1.26.0.

If the above don’t fix the crash, there might be a bug affecting your particular device or Android version. In that case, the best next step would be to send diagnostic logs to the Session support team so they can investigate further. You can contact them at [email protected].

Give these steps a try and let me know if the problem persists. We’ll get this resolved! Are you satisfied with this troubleshooting plan so far?

clear cache doesn't exist.

Thanks for letting me know that the clear cache option doesn’t appear for Session on your Android device. That's understandable because many modern Android versions don't show a separate "Clear Cache" button for all apps, especially for apps that manage data differently or store cache internally.

Since clearing the cache via Android settings isn't available for Session, here are some alternative steps we can try:

1. Force Stop and Restart the App:
Go to Settings > Apps > Session > Force Stop. Then open Session again and try saving the sound. This can help refresh the app's internal state.

2. Clear App Data (with caution):
If you’re okay with logging back in and possibly resyncing messages (make sure you have your Session recovery phrase backed up), you can try clearing all app data:
Settings > Apps > Session > Storage > Clear Data.
This resets the app and removes any potentially corrupted storage causing the crash. Don't clear data if you haven't backed up your Session recovery phrase.

3. Check for App Update:
Double-check the Play Store for any newer session updates that could have fixed crashes.

4. Send Debug Logs:
Session has a debug log feature to help diagnose issues. You can enable it in Session’s Settings under "Help" or "Advanced," then send the log to [email protected]. This helps developers pinpoint the crash cause1.

5. Reinstall the App:
If you’re comfortable, uninstall and reinstall Session. Make sure you saved your recovery phrase before doing this step.

These steps usually cover cache and corrupted data issues when a cache-clear option isn't directly available. Let me know which of these you’d like to try or if you want me to guide you through the process step-by-step.

Are you satisfied with this plan so far?

"Settings > Apps > Session > Storage > Clear Data" has deleted my account, no access to password.

I see that clearing the app data has effectively deleted your Session account on your Android device, and you don’t have access to your recovery password. This is a tough situation because Session’s design prioritizes privacy and security in a way that means accounts cannot be recovered without that recovery phrase.

Here’s what I found based on official information:

1. Recovery Password is Essential:
Your Session account is encrypted and linked to a recovery password (a 13-word mnemonic seed). Without this recovery phrase, there is no way to restore your existing account or access your previous messages1 3.

2. Clearing App Data Means Account Loss:
Clearing app data removes locally stored account information. Since Session does not store user data centrally in a way that allows password recovery, losing the recovery phrase means losing access permanently.

3. No Password Reset Option:
Session is designed with strong privacy — there is no password reset or account recovery through email or other methods like traditional apps. The recovery phrase is the only way to regain access.

4. Starting Over:
Without the recovery phrase, you will need to create a new Session account from scratch. Unfortunately, the previous account and message history cannot be restored.

I know this may be disappointing news, but this security model is what keeps Session private and secure. Going forward, I strongly encourage backing up your recovery phrase securely in multiple locations to prevent this from happening again.

If you'd like, I can guide you through setting up a new account and securely backing up your recovery phrase. Just let me know how you'd like to proceed.

Are you satisfied with this explanation or would you like help with creating a new account?

I must create new account. Strange.

Great question! You need to create a new account in Session because of the way the app handles privacy and security. Session doesn’t use traditional login methods like emails or phone numbers. Instead, it generates a unique account based on a recovery phrase—a set of 13 words—that only you have. This phrase is essential because it encrypts and protects your identity and messages.

When you clear app data or uninstall the app without having the recovery phrase saved, the app loses access to your previous account information because it stores almost everything locally and doesn’t keep your data on central servers. Without the recovery phrase, it’s impossible to restore the old account, so you have to create a new one to start fresh1 4.

To sum up:
- Session accounts rely entirely on your recovery phrase.
- No mobile number or email is needed during setup, enhancing privacy.
- Losing the recovery phrase means losing access to that account.
- Creating a new account starts you anew with a new secure identity.

If you create a new account, it’s super important to back up your recovery phrase somewhere safe and secure.

Would you like me to guide you through creating a new account and securely backing up your recovery phrase?