Hi there! I’m sorry to hear that you’re having issues with your subscription on the Genesia app. That can be frustrating. Let's try to get this sorted out together.

First, could you confirm if you're signed in to the correct account that you used to subscribe? Sometimes people accidentally switch accounts, which can cause subscription recognition issues.

Here’s a simple step-by-step to check:

1. Check the Account: Open the Genesia app and navigate to the settings or account section to verify the email address linked to the account.

2. Update the App: Make sure that you have the latest version of the Genesia app installed. You can check for updates in the Google Play Store.

3. Clear App Cache: Go to your device's settings > Apps > Genesia > Storage > Clear Cache. This can help refresh the app's status.

4. Sign Out and Back In: If the above steps don’t work, try signing out of the app and then signing back in.

5. Reboot Your Device: Sometimes a simple restart can help resolve app issues.

If you’ve already tried these steps or if the problem persists, I can help you find more detailed information or even escalate this if needed. Just let me know how it goes!

I subscribed, but app is still sayìng im not

I understand how frustrating it must be to subscribe but still receive a message saying you're not. Let’s see if I can help you resolve this.

First, let’s try some specific troubleshooting steps:

1. Confirm Email and Account: Double-check that you are signed into the Genesia app using the same email address you used to purchase your subscription. Sometimes users may inadvertently use a different account.

2. Check Subscription Status: Go to the app’s settings and look for a section that shows your subscription details. Sometimes, the app may show the status based on the account you are signed into.

3. Update the App: Ensure that the Genesia app is updated to the latest version from the Google Play Store. An outdated app can sometimes lead to subscription recognition issues.

4. Clear Cache: You can clear the app's cache by going to your device's Settings > Apps > Genesia > Storage > Clear Cache. This can refresh the app’s stored data.

5. Reinstall the App: Uninstalling and then reinstalling the app can also help to reset any underlying issues. Make sure to log back in with the correct account afterward.

6. Contact Support: If you still see that you're not subscribed after going through these steps, it might be best to get in touch with Genesia support directly at [email protected]. They will have access to your account details and can provide further support.

If any of these steps don’t make a difference or you need more help, just let me know! I'm here to assist you further. Are you satisfied with the solution I provided?