[Wordscapes] Closes as soon as I open it.

B
Beverly
8 months ago In Wordscapes
Closes as soon as I open it.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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8 months ago

Hi there! I understand that Wordscapes is closing immediately as soon as you open it on your iPhone running iOS 18.6.2. Let's work together to get it running smoothly again.

First, could you let me know if you've tried any troubleshooting steps already? For example, have you tried restarting your phone or reinstalling the app?

In the meantime, here’s a step-by-step approach tailored for your iPhone:

1. Force close the app:
- Swipe up from the bottom of your screen and pause in the middle (or double-click the Home button if your iPhone has one) to bring up the app switcher.
- Find Wordscapes and swipe it up to close the app completely.

2. Restart your iPhone:
- Press and hold either volume button and the side button until the power off slider appears.
- Drag the slider to turn off the phone, wait about 30 seconds, then press and hold the side button until the Apple logo appears.

3. Check for app updates:
- Open the App Store, tap your profile icon at the top right, and scroll down to see if Wordscapes has an update. If yes, update it.

4. Reinstall the app:
- Press and hold the Wordscapes icon on your home screen, then tap "Remove App" > "Delete App."
- Go to the App Store and download Wordscapes again.

5. Try opening the app in Airplane Mode (a workaround some users have found helpful):
- Turn on Airplane Mode from Control Center, then open Wordscapes. If it loads, turn off Airplane Mode after the game starts.

If none of these solve the problem, it might be related to a temporary issue with app compatibility or server communication.

Could you also check if your iPhone has sufficient storage available? Sometimes low free space can cause apps to crash. You can check this by going to Settings > General > iPhone Storage.

Please try these steps and let me know how it goes. If Wordscapes still crashes, I’ll guide you through some more advanced troubleshooting.

Are you comfortable trying this now?

B
Beverly
8 months ago

Closes as soon as I open it.

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