Hi there! I understand you're having trouble with Wordscapes videos not loading on your Mac running macOS 10.15.7. Let's see if we can get this sorted out together.

First, could you tell me a bit more about the problem? Are the videos not appearing at all, or do they show but won't play? Also, are you connected via Wi-Fi or Ethernet? And does this issue happen only in Wordscapes, or with other video content on your Mac too?

In the meantime, here’s a straightforward approach to troubleshooting Wordscapes video playback issues:

1. Check your internet connection: A stable connection is crucial for video ads or videos to load within the app. Since you are on a Mac, make sure Wi-Fi is connected properly. You might want to toggle your Wi-Fi off and back on or try switching networks if possible.

2. Restart Wordscapes completely: Quit the app fully on your Mac (press Command + Q or right-click the app icon and choose Quit) and then reopen it. Sometimes this refreshes the app’s connection to video servers.

3. Toggle Airplane Mode (if applicable): I see this is a tip mainly for phones, but if you have a mobile hotspot or other connected device involved, toggling airplane mode on that device for about 5 seconds before turning it off can help refresh network settings.

4. Clear Cache or Reinstall the app: On macOS, Wordscapes may store temporary data that can get corrupted.
- Since macOS apps may not have a built-in cache clearing feature, you could try deleting and reinstalling Wordscapes from the App Store to ensure you're running the latest clean version.

5. Check for app updates: Make sure your Wordscapes app is updated to the latest version via the Mac App Store.

6. Check for any known outages or updates: Sometimes the issue can be on the game server side. The Wordscapes team has mentioned fixes for video-related problems in the past, so it might just be a temporary issue.

If after these steps videos still do not load, let me know, and we can dig into whether it might involve account-related settings or Mac network permissions.

Would you like me to guide you through any of these steps in detail? Also, please let me know what you’ve tried so far.

Are you satisfied with the solution I provided so far?