Hi there! I see you're having trouble with the Go Mapfre app because the password reset process doesn't recognize your email. Let's sort this out together.

To get started, can you tell me a bit more? Are you entering the email exact as you registered with the app—sometimes small typos or alternate email addresses cause this issue. Also, do you already have an active Mapfre Insurance policy and an online account set up? The Go Mapfre app requires both to recognize your login email.

Here’s a simple way to troubleshoot this:

1. Double-check the email address you are typing into the reset form for any typos or alternate versions you may have used.

2. Confirm that the email you're using is the one linked to your Mapfre online account and policy.

3. If you haven't registered for an online account on the Mapfre website yet, you will need to create one first, as only registered account emails will be recognized by the app.

4. Look in your spam or junk email folders in case the reset email has gone there.

If all that checks out and the app still won’t recognize your email, please let me know. I can then guide you on advanced steps such as checking your account status or contacting Mapfre support for direct assistance.

Does that help you move forward, or have you already tried some of these steps?