Hi there! I understand that you're experiencing a crash with the Memory Tree app after the update on February 6th. Let's see if we can get this sorted out.

First, could you please tell me a bit more about what happens when you try to open the app? Does it show any error messages, or does it simply close without warning? Also, have you tried any troubleshooting steps so far, like clearing the app's cache or reinstalling it?

These details will help me assist you better!

It simply crashes, nothing more, i already reinstall the app two times, and clearing the cache, and nothing. It's weird, because my partner don't hace that problem, only I

Thanks for the additional information! Since you've already tried reinstalling the app and clearing the cache without success, let's explore some other avenues to see if we can fix this crash.

1. Check for Storage Space: Make sure that your device has enough free storage. Low storage can cause apps to malfunction. Go to your device's Settings > Storage and see if you have adequate space available.

2. Update Phone Software: Sometimes, ensuring that your Android OS is up to date helps with app performance. Navigate to Settings > Software Update and check if there's an available update.

3. Reset App Preferences: This won’t delete any app data, but it can help resolve conflicts. You can do this by going to Settings > Apps > tap on the three dots in the top right corner > Reset app preferences.

4. Disable Any Background Apps: If you have memory-intensive applications running in the background, it might be worth closing them. Go to your recent apps and swipe away apps that you don’t need running.

5. Factory Reset (as a last resort): If none of the above solutions work and if your partner's app is fine, there could be an issue specific to your configuration or data. A factory reset can solve many issues, but ensure you back up your data before proceeding. Navigate to Settings > System > Reset Options > Erase all data (factory reset).

If you’re still experiencing crashes after trying these steps, it may be a deeper issue with the app itself or your specific device configuration that may require escalating the situation to higher-level support. In that case, you can email Memory Tree support at [email protected], and they should be able to assist you further.

Are you satisfied with the solution I provided?