[TNNS] Not opening

C
Christina Lamb
1 year ago In TNNS
Not opening

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi there! I understand you're having trouble opening the TNNS app on your iPhone. Let's work through this together to get it resolved.

First, could you let me know if you're seeing any specific error messages when you try to open the app, or does it simply not respond? Also, has the app worked for you before, or is this the first time you’re facing this issue?

In the meantime, here are some initial steps we can try to troubleshoot the problem:

1. Force Close the App:
- Swipe up from the bottom of your screen (or double-click the Home button if you have one).
- Find the TNNS app and swipe it off the screen to close it.

2. Restart Your iPhone:
- Press and hold the power button and either volume button until the slider appears.
- Slide to power off, then turn it back on.

3. Check for Updates:
- Go to the App Store and check if there are any updates available for the TNNS app.

4. Reinstall the App:
- If it still doesn’t open, try uninstalling the app and reinstalling it from the App Store.

Please try these steps and let me know how it goes!

C
Christina Lamb
1 year ago
user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Thank you for your patience! It seems that this issue with the TNNS app not opening might be more common than we thought. Let's see if we can get it sorted out together.

First, I recommend trying the following steps that have helped others in similar situations:

1. Force Close the App: Make sure the app is completely closed. You can do this by swiping up from the bottom of your screen (or double-clicking the Home Button), then swipe away the TNNS app.

2. Restart Your iPhone: Sometimes a fresh start can clear any temporary glitches. Hold down the power and volume buttons, then slide to power off. Once it’s off, turn it back on.

3. Check for Updates: Open the App Store and check if there are any updates available for TNNS. Just tap on your profile picture in the top right corner, then scroll down to see updates.

4. Reinstall the App: If the above steps don’t work, try uninstalling the TNNS app. Long press on the app icon until it wiggles, then tap the “X” to delete it. After that, download it again from the App Store.

5. Check Network Connection: Ensure that your internet connection is stable, whether you’re using Wi-Fi or cellular data.

If the problem persists even after trying these steps, it may be related to an issue on the app's end. It could be a bug that they're working on, similar to what users have mentioned in recent reports1. In that case, you might also want to reach out to TNNS support directly at [email protected].

Please try these steps and let me know what happens! Are you satisfied with the solutions provided?

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