Hi there! I understand that you’re having trouble getting a cash advance after entering your card information. Let’s see if we can figure this out together.

First, could you please confirm whether you have a Grid+ membership? It's necessary to have that membership to access cash advances, as it costs $10 monthly and there's a fee of $2.99 for an instant cash advance. If you haven't checked this yet, it might be worth looking into.

If you have that membership, let's go through some other possibilities:

1. Ensure your card information is correct: Double-check that you've entered all the details accurately, including the card number, expiration date, and security code.

2. Network issues: Sometimes, connection hiccups can cause issues when submitting information. Are you connected to a stable Wi-Fi network? If possible, you might want to try again using mobile data or restarting your internet connection.

3. Clear cache and cookies: Sometimes, the browser's cache can cause issues. You can clear the cache in your WebKit browser settings to see if that helps.

4. Update the app: If you're using the app, ensure it's updated to the latest version. Sometimes, bugs in older versions can affect functionality.

5. Contact support: If none of these steps resolve the issue, it might be best to reach out to Grid Money support directly at [email protected] for further assistance.

Let me know if any of these suggestions help or if you need more guidance! Are you satisfied with the solution I provided?

Well I think i checked that and it said I would be charged after I got my advance

Thanks for clarifying! It sounds like you're indeed in the right place regarding the card charges. As a Grid+ member, you are correctly informed that the monthly fee of $10 applies, and there’s an additional fee of $2.99 for any cash advance you choose to make.

Since it seems you have checked your membership and the fees, let’s explore a few more troubleshooting steps to see if we can get your cash advance request completed:

1. Check account limits: Sometimes, your advance limit might be set lower than expected based on your account activity. It might help to check your account details to confirm if you have an available balance for the advance.

2. Payment method: Make sure that the card you’re trying to use has sufficient funds available and can process transactions over the requested amount.

3. Error messages: If you're seeing any specific error messages when you hit continue, could you let me know what they are? This information can help us narrow down the issue further.

4. Try a different browser or app: Sometimes, switching to another web browser or the Grid Money app can help bypass any glitches. If you haven’t already done so, give that a try as well.

5. Account verification: In some cases, accounts may require additional verification before processing advances. If you haven't verified your identity or banking information recently, it may be worth checking to see if any outstanding verification steps are needed.

If the issue persists after trying these, I recommend reaching out directly to Grid Money support at [email protected]. They can look into your account specifically and provide tailored assistance.

Let me know if any of these suggestions help or if you have further questions! Are you satisfied with the solution I provided?