Hi there! I understand the landlord is having trouble signing into their TurboTenant account. To get us started, could you please share a bit more about the problem? For example, are they getting an error message, or is the login button just not responding? Also, are they trying to log in via the TurboTenant app on their phone, or through a web browser on their Windows 10 device?

Meanwhile, here are some common causes and steps that often resolve landlord login issues on TurboTenant:

1. Double-check the login credentials (email and password) are entered correctly—sometimes typos happen.
2. Ensure they are logging in on the correct page or app version intended for landlords.
3. If the landlord recently changed their password, confirm they are using the updated one.
4. Try clearing the browser cache and cookies if using a web browser, or reinstalling the TurboTenant app if on mobile.
5. If the device is new or unrecognized, TurboTenant might require a device verification step via email.
6. Confirm the account is not suspended or closed due to inactivity or other reasons.

Could you please tell me if any of these steps have already been tried or if there’s a specific error showing up? That way, I can help guide you through the next best steps to get this resolved.

For more details, TurboTenant’s help center has a dedicated page on landlord account login issues here: Account Login Issues- Landlords [1].