[PBS] PBS won't load on my google tv

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Donna Zerbto
10 months ago In PBS
PBS won't load on my google tv

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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10 months ago

Hi there! I understand you're having trouble loading the PBS app on your Google TV. Let's work through this together. Before we dive in, could you tell me a bit more? For example, do you see any error messages, or does the app simply fail to open or stay stuck loading? Also, have you tried any troubleshooting steps already?

Meanwhile, here’s a basic approach I usually recommend:

1. Restart your Google TV device: This helps clear any temporary glitches. Just unplug it from power for about 30 seconds, then plug it back in and try opening the PBS app again.

2. Check your internet connection: Make sure your Google TV is connected to the internet and the connection is stable.

3. Update the app and system software: Go to the Google Play Store on your Google TV and check if there’s an update available for the PBS app or system updates for Google TV.

4. Clear the PBS app data and cache:
- Go to Settings on your Google TV.
- Navigate to Apps > PBS app.
- Select Clear Cache.
- Then select Clear Data.

5. Uninstall and reinstall the PBS app:
- From the Apps section, uninstall PBS.
- Restart the Google TV device.
- Reinstall the PBS app from the Google Play Store.

People who have had similar issues found that uninstalling and reinstalling often fixes recurrent problems, sometimes needing a cold reboot in between1 2.

If you have tried these steps already, please let me know which ones, and if the app shows any particular messages. We can explore some advanced troubleshooting next.

Are you comfortable trying these steps now?

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Donna Zerbto
10 months ago

PBS won't load on my google tv

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