Hi there! It sounds like when you're browsing programs within a season on the PBS app, the cursor moves right to the first program but then gets stuck and won't let you navigate further. To get a better idea, can you tell me if this happens every time you try to select a program, or only in some seasons? Also, are you using any special keyboard or external device to control the cursor, or just touch navigation on your Android device?

In the meantime, here are some straightforward steps we can try to resolve this:

1. Restart the App: Close the PBS app completely and reopen it. This can clear temporary glitches.

2. Restart Your Device: Sometimes a full device reboot can reset controls and app behavior.

3. Clear App Cache: On your Android device, go to Settings > Apps > PBS app > Storage, then clear the cache. This won’t delete your data but can fix stuck UI issues.

4. Update the PBS App: Make sure you have the latest version of the PBS app installed from the Google Play Store, as updates often include bug fixes.

5. Check for Accessibility Settings: If you are using any accessibility features like keyboard navigation or screen readers, try disabling them temporarily to see if navigation improves.

If you've already tried these or if the issue persists, we can try more advanced troubleshooting, such as reinstalling the app or checking for device-specific compatibility issues. Let me know what you've tried so far and how you control the cursor.

Are you satisfied with this initial guidance? If not, I’m here to help further!

It won't work on the onn Vizio Smart TV

Thanks for letting me know that you’re using the PBS app on an onn Vizio Smart TV. That helps narrow things down.

From what you’re describing with the cursor getting stuck and the app not working properly, here’s what I recommend doing for the onn Vizio SmartCast TV:

1. Power Cycle the TV:
- Unplug the TV from the power outlet completely.
- Wait for about 30 seconds to 1 minute.
- Plug it back in and power it on.
This can clear temporary glitches with apps and navigation controls.

2. Check for App and TV Updates:
- Make sure your Vizio TV’s firmware/software is up to date:
- Go to the TV settings menu > System > Check for Updates.
- Verify the PBS app itself is updated or reinstall it if possible.

3. Clear the PBS App Data (if possible):
- If the TV allows clearing app cache or data, do that to reset the PBS app without uninstalling.

4. Network Connection:
- Ensure your TV is connected to a stable Wi-Fi or Ethernet network.
- Sometimes network issues cause apps to hang on loading screens or navigation.

5. Reinstall the PBS App:
- If the app was installed from the TV’s app store, try uninstalling and reinstalling it to get a clean install.

6. Limitations of onn Branded TVs:
- Some onn TVs use versions of Vizio SmartCast or related platforms but may not have full app support like official Vizio models.
- If the PBS app is pre-installed but buggy, it may be worth checking if the app is officially supported on your specific onn model.

If you want, here is a helpful resource from PBS for Vizio SmartCast TVs with activation and troubleshooting tips that might apply to your TV:
https://help.pbs.org/support/solutions/12000004781

Also, the basic troubleshooting tips for Vizio SmartCast TVs (power cycling, connection checks) are outlined here:
https://help.pbs.org/support/solutions/articles/12000081121-basic-troubleshooting-tips-for-vizio-smartcast-tvs

Could you try these steps and let me know if the cursor issue or the app freezing improves? If the problem continues, we can look into alternative access methods or escalate for further assistance.

Are you satisfied with this set of steps, or do you need a more detailed walk-through on any of these?