[14 NEWS WFIE] Will not play previous newscast from 2 days ago

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Elizabeth Bassett
7 months ago In 14 NEWS WFIE
will not play previous newscast from 2 days ago

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi there! I understand you're having trouble playing a previous newscast from two days ago on the 14 NEWS WFIE app. Let me help you with that.

First, can you tell me if this issue happens only with the newscast from two days ago, or are other videos having playback problems too? Also, are you accessing the app on your Windows device directly, or through a browser?

In the meantime, here are some quick steps you can try:

1. Restart the app or browser: Close the 14 NEWS app or browser window completely and then reopen it to try again.
2. Clear cache and cookies (if browser): Sometimes stored data can interfere with playback.
3. Check your internet connection: Make sure you have a stable connection.
4. Update the app: If you’re using the 14 NEWS app, ensure it’s updated to the latest version.
5. Reinstall the app: If the app is corrupted, uninstalling and reinstalling can fix playback issues. This has helped others with similar problems before 1.

If these don’t work, please let me know what you’ve tried, and I can guide you with more advanced troubleshooting steps!

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