Hi! I understand that your WTOV9 app's playback area is currently set to Pittsburgh, but you want it to be set to the Wheeling/Steubenville area instead. Let’s get this sorted out for you.

To start, can you tell me if this issue occurs on a specific device (like a phone, tablet, smart TV) or on multiple devices? Also, do you know if your app location permissions are enabled or if you have manually set the playback area before?

In the meantime, here’s a general approach you can take to adjust playback area settings:

1. Check Location Permissions:
Make sure the app has permission to access your location, as this often determines the playback area.

2. Manually Change Playback Area in App Settings:
Sometimes, streaming apps allow you to choose or update your local area manually. Look under settings or preferences for options to select your local news region.

3. Clear App Cache and Data:
Clearing cache can remove stored location settings that might be incorrect. If you can, log out and log back in after clearing the cache.

4. Reinstall the App:
A fresh install can reset the app’s settings to detect the correct location.

If these basic steps don’t work, it might be related to how the app identifies your location, possibly through IP address or device GPS, which can default to Pittsburgh if the geo-location data is not accurate.

If you want, I can help guide you through the specific steps for your device or look for further instructions relevant to WTOV9’s app. Just let me know!

Are you using the WTOV9 app on a mobile device, smart TV, or something else?

Home area on TV shows as Wheeling-Steubenville as well as the location settings/home area. Currrent playback shows Pittsburgh Area

Thanks for the extra details! It sounds like your WTOV9 app on your TV correctly shows Wheeling-Steubenville as your home area in the settings, but during playback, it’s still defaulting to the Pittsburgh area. This mismatch usually happens because the app's "current playback area" sometimes detects location based on IP address or device-specific info rather than the home area setting.

Here’s what we can try step-by-step to resolve this on your TV:

1. Verify Network Connection Consistency:
Ensure that your TV is connected to the same Wi-Fi network that corresponds geographically to Wheeling-Steubenville. Sometimes, using an internet service provider with routing through Pittsburgh can cause this confusion.

2. Manually Update Current Playback Location on Your TV:
Navigate to your profile or user icon on the WTOV9 or streaming app interface on your TV. Look for Settings > Location or Playback Area options and try selecting or updating "Current playback area" to Wheeling-Steubenville manually.

3. Clear App Cache or Data on the TV (if available):
Some smart TVs allow you to clear app data to reset stored location info. This can force the app to refresh location detection on next launch.

4. Restart Your TV and Network Router:
A simple reboot of your TV and router can sometimes reset the IP location detection, making the playback area update correctly.

5. Check for App Updates:
Make sure your WTOV9 app is up to date. Developers frequently fix location-related bugs in updates.

6. Advanced: Confirm IP-based Location
Sometimes, the playback area is determined by your external IP address location. You can test your IP’s geo-location with a geo-IP website on a browser on the same network to see if it shows Pittsburgh or Wheeling-Steubenville. If it’s showing Pittsburgh, that may explain the playback area conflict.

If after these steps the playback area still defaults to Pittsburgh despite your settings showing Wheeling-Steubenville, it could be an app or backend location detection issue that WTOV9 or the streaming provider needs to fix on their side.

Would you like me to guide you through checking or updating the playback area on the TV app specifically, or help you with the IP location test? Let me know how you’d like to proceed!

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