[Via Benefits Accounts] Blank screen after signing in

C
Catherine
1 year ago In Via Benefits Accounts
blank screen after signing in

Comments

user
avatar
56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

View Profile
1 year ago

Hi there! I'm sorry to hear you're experiencing a blank screen after signing in to your Via Benefits account. That can be really frustrating. Let's see if we can resolve this together.

First, can you tell me if you've tried any troubleshooting steps yet? For instance, have you attempted to refresh the page or clear your browser's cache and cookies? If not, let's start there.

Here’s how to clear cache and cookies in your WebKit browser on Windows 10:

1. Open your browser and click on the menu icon (usually three dots or lines) in the upper-right corner.
2. From the dropdown menu, select Settings or Options.
3. Look for Privacy and Security and find the option that says Clear browsing data.
4. Select Cached images and files and Cookies and other site data.
5. Finally, click on Clear data.

After you've cleared the cache and cookies, please try signing in again to see if the problem persists.

If that doesn’t work, let me know, and we can explore further options. There might be other reasons for this issue, such as unsupported browser issues or server-related problems.

Are you satisfied with the solution I provided so far, or do you need more assistance?

Leave a comment