Hi! I understand you're seeing a "device security compromised" message when opening the BPI app on your Samsung S23 Ultra in Abu Dhabi. Let's work together to sort this out.

This message usually appears when the app detects certain security settings or apps on your device that could potentially pose a risk. Since you’re using a Samsung S23 Ultra, there are known solutions tailored for this device.

Here’s what we can do step-by-step:

1. Check for Antivirus or Security Apps Permissions:
Sometimes, antivirus apps or similar security apps with certain permissions interfere with the BPI app’s security checks. Try disabling the permissions granted to these apps temporarily:
- Go to Settings > Apps
- Find your antivirus or any security app
- Tap Permissions and disable any that look like they could conflict (e.g., overlay or accessibility permissions)
Then try opening the BPI app again.

2. Use Samsung’s Secure Folder:
Samsung devices have a built-in Secure Folder feature, which can help isolate the BPI app from potential security risks detected on your device:
- Go to Settings > Biometrics and Security > Secure Folder
- Set up the Secure Folder if you haven’t already
- Open the Secure Folder and install or move your BPI app into it
- Use the BPI app from inside the Secure Folder only

3. Disable Full Screen Overlays or Notifications:
If you have apps that show floating notifications or overlays, turn these off:
- Go to Settings > Apps > Special access > Display over other apps
- Disable overlay permissions for apps you suspect could cause conflicts

4. Ensure Your Device Software and the BPI App Are Fully Updated:
Sometimes, outdated apps or system software cause conflicts.
- Check for system updates via Settings > Software update
- Update the BPI app through Google Play Store

5. Clear Cache and Data of BPI App:
If the above doesn’t work:
- Go to Settings > Apps > BPI App
- Tap Storage > Clear cache and Clear data
- Reopen the app and log in again

If you’ve already tried some of these steps or the issue persists, please let me know which ones, and we can look into more advanced troubleshooting or other potential causes.

Would you like me to guide you through any of these steps now?

Source: BPI Advisory on Device Security Compromised Error [1]
Additional community solutions with Samsung Secure Folder [2]