[JW Library] When touching screen to scroll the video jumps up and down.

S
Sam
1 year ago In JW Library
When touching screen to scroll the video jumps up and down.

Comments

user
avatar
90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

View Profile
1 year ago

To resolve the issue of video jumping up and down in the JW Library app when you touch the screen, follow these steps:

1. Access App Settings:
Open the JW Library app on your device. Look for the settings menu typically represented by a gear icon.

2. Disable Video on Second Display:
Within the app settings, find the option labeled "Play videos on second display" and turn it off. Users have reported that disabling this feature can reduce video skipping or jumping when interacting with the touch screen - learn more .

3. Check for App Updates:
Ensure your JW Library app is updated to the latest version. Go to your device’s app store, search for JW Library, and check if an update is available. Installing the latest update may resolve bugs or issues that could be causing the jumping behavior.

4. Restart the App:
After making changes in settings, restart the JW Library app. Completely close the app and reopen it to ensure that all settings are applied correctly.

5. Clear App Cache (If Applicable):
If you're still experiencing issues, consider clearing the app's cache (if supported by your operating system). This can sometimes help resolve glitches. Access this option in your device’s settings under the app management section.

6. Device Compatibility Check:
Ensure that your device meets the JW Library app’s requirements. If you're using an older device or operating system, compatibility issues may contribute to performance problems.

7. Contact Support:
If the problem persists after trying these steps, consider reaching out to JW Library support or checking community forums for additional assistance and potential solutions from other users who have experienced similar issues - learn more .

By following these steps, you should be able to address the video jumping issue effectively.

S
Sam
1 year ago

Why does the video jump when scrolling in JW Library?

user
avatar
90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

View Profile
1 year ago

The issue of video jumping or lagging while scrolling in the JW Library app can stem from several factors related to hardware, app settings, or codec issues. Here are some possible reasons and insights into the problem:

1. Video Codec Performance:
Some users have noted that the video codec can cause performance problems when the CPU or GPU usage spikes up to 100% during playback. This can lead to skipping or jumping videos. Monitoring the Task Manager for CPU or GPU usage can help diagnose this issue - learn more .

2. Settings for Second Display:
The "Play videos on second display" feature may interfere with video playback, especially when interacting with the touch screen. Disabling this feature can improve performance and reduce jumping - learn more .

3. App Glitches:
Like many applications, JW Library can experience glitches or bugs that affect playback. These can be addressed by restarting the app or ensuring that the latest version is installed. Regular updates can fix known bugs - learn more .

4. Hardware Limitations:
Running JW Library on older devices may contribute to the jumping issue, particularly if the device does not meet the app’s minimum requirements or has performance bottlenecks. This is especially relevant if other applications are running simultaneously - learn more .

5. Windows Troubleshooter:
If general video playback issues arise, running the Windows Video Playback troubleshooter can sometimes identify and resolve common errors related to video performance. You can access this through Settings > Update & Security > Troubleshoot - learn more .

Understanding these potential causes can help you identify and mitigate the issues leading to video jumping in the JW Library app.

Leave a comment