Hello! I’d be glad to help you with the highlighting issue you’re experiencing on JW Library where it turns the page unexpectedly and you can’t back up your highlights. To get a better picture, could you tell me:
- Are you having this problem on all publications or just some specific ones?
- When you try to highlight, does the page turn after a certain gesture, like swiping?
- Have you already tried to update the app or restart your device?

Meanwhile, here is a step-by-step guide you can try to troubleshoot the highlighting issue on your Android 10 device with WebKit browser:

1. Update JW Library: Make sure your app is the latest version from the Google Play Store because updates often fix bugs related to highlighting or navigation.
2. Restart your device: Sometimes, a simple reboot can resolve temporary glitches.
3. Try highlighting carefully: Tap and hold on the text you want to highlight without swiping or making additional gestures that might cause a page turn.
4. Clear app cache: Go to your device Settings > Apps > JW Library > Storage > Clear Cache. This resets temporary app data and might help with the highlighting feature. Do not clear data yet as that removes your notes.
5. Check for app permissions: Make sure JW Library has permissions to store data so it can save highlights.
6. Backup your highlights and notes: In the JW Library app settings, look for an option to create a backup of your highlights, notes, and bookmarks. This way you won’t lose them if you need to reinstall the app.
7. Reinstall JW Library: If the problem continues, backup your data, uninstall the app, then reinstall it from the Play Store and restore your backup.

If after these steps the problem still persists, there could be a conflict with the WebKit browser environment or the app’s interaction on your device version. Please let me know what you have tried, and we can explore deeper options or consult JW Library’s direct support at [email protected].

Are you comfortable trying these steps? Let me know how it goes or if you want me to guide you through any of the processes!