Hi there! I see you're experiencing a black screen after clicking the "Let's Go" button in your Period Tracker app on your Android device. I'd be happy to help you get that fixed. Just to make sure I understand correctly:

- Is the black screen happening immediately after you tap "Let's Go"?
- Have you tried any troubleshooting steps yet, like restarting the app or your device?
- Also, did this issue start happening after an app update or a recent change?

With a little more info, I'll guide you through some easy steps to resolve this. Looking forward to your answers!

I was first using it but anytime I have a new period there is no way to enter it since the supposed cycle length didn't come to an end so I have to clear data to enter the next period that have just started, it's upon one instance of clearing data that I found out the app started misbehaving so I uninstalled and reinstalled several times but I keep on seeing black screen after the the feature display with the music sound when you press the let's go command.Thanks

Thanks for sharing those details! It sounds like the app’s data clearing method isn't the ideal way to enter a new period and might have corrupted some local storage, which could explain the black screen after reinstalling and pressing "Let's Go." Since you've already reinstalled multiple times and see that black screen with music playing, let's try the following to resolve this on your Android 10 device:

1. Clear App Cache (not data) before launching:
- Go to Settings > Apps & notifications > find your Period Tracker app.
- Tap Storage & cache.
- Select Clear cache (not "Clear storage" because that deletes app data).
- Launch the app again and try "Let's Go".

2. Check Permissions:
- Sometimes missing permissions cause weird behaviors.
- Within the app settings, go to Permissions and ensure all relevant permissions like storage, calendar, or others requested are enabled.

3. Try to Enter Period Differently:
- Instead of clearing data, try manually adjusting your period or cycle length settings from within the app’s settings or period entry section.
- Some apps allow overriding or manually adding new period start dates rather than relying on cycle completion to prompt entry.

4. Update Your Device and App:
- Make sure your Android 10 is up to date.
- Open Google Play Store, find the app, and confirm the latest version is installed.

5. Check for App-specific Restoration Option:
- After reinstalling, some apps ask you to restore from backup (if logged in).
- If you had an account linked, try logging in to restore data rather than clearing everything.

If none of these help, there might be a deeper app bug or a compatibility issue with your device and version. In that case, contacting their support directly via [email protected] or [email protected] with your device details and issue may get you a tailored fix or update timeline.

Would you like me to walk you through any of these steps in more detail? Are you satisfied with this guidance so far?

Troubleshooting steps for Period Tracker app issues

Thanks for asking about a troubleshooting guide for Period Tracker app issues. Based on common experiences and expert insights, here’s a step-by-step guide tailored to your Android 10 device and app behavior:

1. Force Close and Relaunch the App:
Sometimes, simply closing the app completely and reopening it can clear temporary glitches.

2. Clear Cache (Avoid Clearing Data Unless Necessary):
- Go to Settings > Apps & notifications > Period Tracker > Storage & cache.
- Tap Clear cache first.
This removes temporary files without deleting your data.

3. Verify Permissions:
Ensure the app has necessary permissions (storage, calendar, etc.) in the app settings so it can function properly.

4. Update the App:
Check Google Play Store for any updates. Developers often fix bugs in new versions.

5. Check Network Connectivity:
Some features may require internet access. Make sure your connection is stable.

6. Avoid Clearing App Data Repeatedly:
Clearing data resets the app and might cause the black screen or loss of your tracking info. Instead, try adding new period entries inside the app’s calendar or period entry sections.

7. Reinstall as a Last Resort:
Uninstall and reinstall if issues persist, but after reinstall, try to restore from any backup option if the app offers account linking.

8. Contact Support if Problem Persists:
If none of these steps fix the black screen or period entry challenges, it’s best to reach out to official support via [email protected] or [email protected]. They can investigate specific account or device compatibility issues more deeply.

For more specialized visual or video guides, you can also explore official support from GP Apps here: https://gpapps.com/support/period-tracker-support-videos/ 2.

If you want, I can help walk you through any of these steps. Does this troubleshooting guide cover what you need so far?

Is the force close the same as force stop?

Great question! In the context of your Period Tracker app on Android, "force close" and "force stop" essentially refer to the same action: stopping the app from running. Here's a bit more detail to clarify:

- Force Stop is an Android system feature you use from your device's settings. When you "force stop" an app, it immediately kills the app’s processes, shutting it down completely. This means the app won't run in the background until you open it again. This is handy when the app misbehaves or freezes.

- Force Close is often the term used to describe what happens when an app crashes or stops working on its own (like when it suddenly closes due to an error). But sometimes users also say "force close" when they mean manually "force stopping" the app.

So, in your troubleshooting for the Period Tracker app, if I suggest you "force stop" it, it means going into:

Settings > Apps > Period Tracker > Force Stop

This can help clear temporary glitches by fully closing the app before you restart it. It's not something that deletes your app data — just pauses the app from running until you open it again.

Would you like me to guide you through performing a force stop on your device? Are you satisfied with this explanation?

Here's the difference described on Reddit about force quitting and app closing for more context 1.

Period Tracker has black screen after clicking the let's go command