Hi! I see you’re getting a message on your Windows device that your SecureSafe Password Manager password is wrong, even though it works fine on your iPhone. Let's get this sorted out.

Just to clarify a couple of things first:
- Are you entering the exact same password on both devices, including case sensitivity?
- Have you recently changed the password on one device?
- Are you logging in via the SecureSafe desktop app or through a browser on Windows?
- Have you tried restarting the Windows app or your computer to rule out a temporary glitch?

Sometimes issues like this happen due to synchronization differences or caching on the Windows app or browser. Here’s a set of steps you can try to resolve it:

1. Check Password Entry: Make sure there are no accidental spaces before or after the password on the Windows device. Also, check “Caps Lock” is off and keyboard layout is correct.

2. Log out and Clear Cache: If you are using the browser version, log out completely, clear your browser cache and cookies, then try logging in again.

3. Update Application: Ensure your Windows SecureSafe Password Manager app is updated to the latest version if you are using the app. Sometimes out-of-date versions can cause login issues.

4. Try the Web Version: Try logging in directly at https://www.securesafe.com using your Windows browser to see if the password works there. This can help identify if it’s an app-specific problem.

5. Reset Password Carefully: If none of the above works, you might consider resetting your password. But only do this if you have your recovery code saved securely. The recovery code is a unique 36-character code that SecureSafe gives you when you first set up your account to regain access if needed.

6. Check Account Status: In rare cases, account sync or server issues could cause this kind of trouble. You could check SecureSafe’s support or contact them at [email protected] if needed.

Let me know which steps you’ve tried already or if you want me to guide you through any of these in detail! I’m here to help.