Hi there! It sounds like the MeThreeSixty app is having trouble scanning because it thinks your device isn’t held level. Let’s work through this together.

To get started, can you tell me if you’re seeing this message every time you try to scan, or only intermittently? Also, are you scanning a particular object or QR code, or using the app’s camera for something else? Knowing a bit more about your scanning activity will help me guide you better.

Meanwhile, here are a few straightforward steps to try that usually fix this kind of issue:

1. Hold your device steady: Make sure to hold your Android device flat and steady. Sometimes, a shaky or tilted hand can trigger that message.

2. Find a flat surface: Try placing your phone on a stable, flat surface and then perform the scan.

3. Restart the app: Close the MeThreeSixty app completely and reopen it to refresh the camera functionality.

4. Check camera lens: Ensure the camera lens is clean and free of smudges or dirt which can interfere with scanning.

5. Calibrate your device's sensors: Your device uses sensors like the accelerometer to detect levelness. To calibrate this, open your device’s “Compass” or “Level” app (if available), and follow the prompts to recalibrate sensors.

6. Update the app: Check the Google Play Store to verify if you have the latest version of the MeThreeSixty app.

Give these a try, and let me know how it goes. If the problem persists, I can guide you through advanced settings or check for device sensor issues.

Does this make sense so far?

I cant scan. Keep on getting a message make sure you device is level.

Thanks for sharing that you keep getting the "make sure your device is level" message with the MeThreeSixty app while trying to scan. I’ve seen this is a common concern, so let’s troubleshoot it step-by-step.

First, the MeThreeSixty app relies on your device being stable and perfectly level for scans to work. There’s even a circle leveling tool shown at the top of the app screen for guidance. Here’s what I recommend you try:

1. Place your device on a flat, stable surface rather than holding it by hand if possible. The app needs your phone to be steady and horizontal.

2. Check the leveling circle tool at the top of the app screen. This should show a centered circle when your device is level—if it’s off-center, adjust your phone position until it centers.

3. Make sure the room lighting is even and there aren’t distracting shadows or reflections on the object or background, as that can impact the scan’s detection accuracy.

4. Clean your camera lens so there’s no dirt or smudges interfering with the scanner.

5. Close and restart the app, just to clear any temporary glitches.

6. Calibrate your device’s sensors using any built-in calibration app (such as a Compass or Level app), since the leveling detection uses your phone’s accelerometer.

If you’ve done all the above and still can’t get past that message, it may be worth checking for device-specific sensor settings or software updates.

For more tips directly from the app developers, they have a helpful note that the device must be stable on a level surface and to use the circle leveling tool as a guide for positioning3.

Could you try these steps and let me know if the problem persists? Also, are you scanning using the rear camera, and is your device's sensor calibration recent? That info will help me assist you better.