[ServiceM8] Service m8 keeps stopping and pops up a screen that says page is not loading

K
kim
5 months ago In ServiceM8
service m8 keeps stopping and pops up a screen that says page is not loading

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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5 months ago

Hi there! I understand that your ServiceM8 app keeps stopping and shows a "page is not loading" message. Let me gather a bit more info to help you better:

1. Is this happening when you launch the app, or does it occur after some time while using it?
2. Are you using ServiceM8 on a web browser or the desktop/mobile app?
3. Have you tried any steps so far, such as refreshing the page or restarting the app?

Once I have these details, I can guide you through some specific troubleshooting steps.

In the meantime, a common quick fix is to refresh any background activity permissions: if you are using the mobile app, make sure Background App Refresh for ServiceM8 is enabled in your device’s settings. On Windows with a browser, clearing your browser cache or trying a different browser can help with page loading errors.

Could you please let me know the answers above? Then I can give you detailed steps tailored for your setup.

K
kim
5 months ago

happens at any given time, im on my laptop. ive tried closing it waitng a bit then starting over and still

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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5 months ago

Thanks for the details! Since you’re using ServiceM8 on your Windows laptop and the app stops with a "page is not loading" message at random times, let’s try a few steps to troubleshoot this:

1. Restart the app and your laptop: You mentioned restarting, which is great. Just to be sure, fully shut down ServiceM8 and reboot your laptop before opening it again.

2. Check your internet connection: ServiceM8 requires a stable connection. Try visiting other websites or services to confirm your internet is working consistently.

3. Clear browser cache or app cache: If you’re accessing ServiceM8 through a web browser (WebKit engine suggests something like Safari or Edge in WebKit mode), cached data could cause loading issues. Here’s how:
- In Edge: Go to Settings > Privacy, search, and services > Clear browsing data > Cached images and files, then clear data.
- In Safari (if on Windows via WebKit-based browser): Preferences > Privacy > Manage Website Data > Remove all.
Then reload ServiceM8.

4. Try another browser: On your Windows 10 laptop, try accessing ServiceM8 via a different browser such as Chrome or Firefox to see if the issue persists.

5. Update your browser and Windows: Ensure your browser and operating system are fully updated.

6. Use the ServiceM8 desktop app: Instead of relying on a browser, you can download and install the official ServiceM8 desktop app for Windows from their support site. This can often be more stable than browser access. Here is the official guide to install the desktop app:
https://support.servicem8.com/hc/en-us/articles/4406930330895-How-to-install-the-ServiceM8-desktop-app-for-PC-and-Mac

7. Check for firewall or antivirus interference: Sometimes security software can block necessary connections. Temporarily disable firewall or antivirus and test ServiceM8 again (remember to re-enable it after test).

Try these steps and let me know how it goes. If it keeps happening, we can look into more advanced steps like checking for app logs or network issues specifically with ServiceM8.

Are you okay to start with these?

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