[Simple Radio] Play button not working on Simple Radio App

J
James
1 month ago In Simple Radio
Play button not working on Simple Radio App

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Charlotte Green

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1 month ago

Hi there! I see your play button on the Simple Radio app isn’t working on your device. I want to help get that fixed for you.

To start, could you tell me a bit more? For example:
- Is this happening on your Windows 10 device using the Simple Radio web app, or are you using a different platform?
- Have you tried clicking the play button before, and now it won’t respond at all? Or does it appear to start playing but no sound?
- Also, have you recently updated the app or your browser, or noticed other apps behaving oddly?

Once I have a bit more info on these points, I can guide you through some steps to try. Thanks!

J
James
1 month ago

On Windows 11, new install and it has never worked

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 month ago

Thanks for the extra details! Since you have a fresh install of Windows 11 and the Simple Radio app has never worked, let's walk through a few steps tailored for your setup to get that play button functional.

1. Check for Windows Updates
Sometimes a new Windows 11 install might be missing essential updates or drivers, especially for audio. Head to Settings > Update & Security > Windows Update and make sure your system is fully updated.

2. Verify Sound Settings
- Click the speaker icon on your taskbar and make sure the correct output device (speakers/headphones) is selected.
- Test other audio apps or websites to confirm your sound is working outside Simple Radio.

3. App Permissions & Firewall
- Go to Settings > Privacy & security > App permissions and ensure Simple Radio has permission to access your microphone and network.
- Check if your firewall or antivirus is blocking the app’s access to the internet. Try temporarily disabling them and see if play works.

4. Run App Compatibility Troubleshooter
- Right-click the Simple Radio app shortcut or executable.
- Select “Properties,” then go to the “Compatibility” tab.
- Click “Run compatibility troubleshooter” and follow the steps suggested.

5. Reinstall Simple Radio
Since it’s a fresh install, uninstall Simple Radio completely, then download the latest version again from the official website and reinstall it. This ensures no corrupted files.

6. Check for Windows Store Issues (If installed via Microsoft Store)
Sometimes apps installed from the Microsoft Store have trouble launching on fresh installs:
- Open Microsoft Store
- Click on the profile icon > Downloads and updates > Get updates to update all apps.
- Reset the Simple Radio app: Settings > Apps > Apps & Features > Simple Radio > Advanced options > Reset.

If after these steps the play button still doesn’t work, there could be a more specific Windows 11 or network issue at play. Let me know if you’ve tried any of these already or if you want me to help guide you through these steps one by one.

Are you comfortable proceeding with this?

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