To resolve the issue of your Oasis device indicating a network problem despite having an active connection, follow these steps:

1. Check Network Stability:
Ensure that your internet connection is stable. If you are using Wi-Fi, confirm that the signal strength is strong and all other devices can access the internet without issues.

2. Reboot Your Device:
Power cycle your Oasis device by unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in. This can help in resetting the connection – learn more.

3. Reconfigure Network Settings:
If the problem persists after rebooting, try reconnecting to the network:
- Open the Oasis app on your mobile device and go to the settings.
- Find the option to add a new device or configure network settings.
- Follow the prompts to connect your Oasis device to your Wi-Fi network again – learn more.

4. Reset Network Settings:
If reconfiguring does not help, you may need to reset the network settings on your mobile device. Navigate to:
- Settings > General Management > Reset > Reset Network Settings.
This will erase all saved Wi-Fi networks and settings, so you'll need to reconnect to your Wi-Fi afterward – learn more.

5. Update the Oasis App:
Check if the Oasis app is up-to-date. Go to the Google Play Store, search for the Oasis app, and see if there are updates available. Installing the latest version may fix bugs related to network connectivity – learn more.

6. Contact Support:
If none of these steps resolve the issue, consider reaching out to customer support for further assistance. You can contact them through the Oasis app or via their official website. You might also find useful troubleshooting options in the user guide or FAQs provided online – learn more.

By following these steps, you should be able to overcome the network problems you're facing with your Oasis device.