Hi there! I’m Emily, here to help with your issue accessing messages on the Vampr app. I’d like to understand a bit more first—are you using the Vampr app on your Windows 10 device through a browser or a dedicated app? Also, is the problem that messages won’t load, or do you get any error messages when you try to open them? Any extra details will help me guide you better.

im using it on my phone and laptop and messages are saying i have no connections and then wont load

Thanks for sharing that information! Since your messages say you have no connections on both your phone and laptop, and messages won't load, it sounds like the app might be having trouble syncing or recognizing your contacts or network connections.

Let's try these steps to pinpoint and resolve the issue:

1. Check Your Internet Connection:
Make sure both your phone and laptop have stable internet. Try loading a website or another app to confirm.

2. Log Out and Log Back In:
Sometimes account data can get stuck. Log out from Vampr on both devices, then log back in to refresh your connection.

3. Update the App:
Ensure you have the latest version of Vampr installed on your phone. For the laptop, if you're using a browser, clear the browser cache or try a different browser.

4. Review Privacy and Permissions:
On your phone, check if Vampr has permission to access contacts or background data. Sometimes limited permissions can block proper syncing.

5. Sync Connections:
Within Vampr, look for any option to refresh or sync your connections. If you manage your connections manually, verify that there are indeed saved connections.

6. Try on a Different Network:
Sometimes network settings or firewalls can block the app’s access. If possible, connect your devices to a different Wi-Fi or switch to mobile data temporarily.

If that doesn’t help, could you tell me:
- Are you seeing any error messages besides “no connections”?
- Did this problem start recently after some update or change?
- Are your account details (email/username) confirmed and the same on both devices?

We can then try more detailed troubleshooting!