Hi there! I’d be happy to help you get your credit card payment working for Now That’s TV. To start, could you tell me a bit more about what's happening? For example, are you seeing an error message when you try to pay, or does the payment just not go through without any notice? Also, have you tried more than one credit card or checked if the card details are fully up to date?
Once I know a bit more, I can guide you through the best way to fix this. Meanwhile, here are some quick things to check:
1. Make sure your credit card details in the app are correct, including the card number, expiration date, CVV code, and billing address.
2. Verify with your bank that your card is active and has enough funds or available credit. Sometimes payments fail if the bank blocks the transaction for security reasons.
3. If you are using the Google Play Store to subscribe (which is common for Android), check your Google Play payment methods to see if the card is linked correctly and not expired. You can do this by opening the Google Play Store app > Menu > Payment methods.
4. Try clearing the Now That’s TV app’s cache and data: Go to your device Settings > Apps > Now That’s TV > Storage > Clear Cache and Clear Data, then try again.
5. Restart your device before attempting the purchase again.
If you’ve already done these, please let me know, and we can try some deeper troubleshooting steps or check your subscription status in the app.
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Alice Johnson
Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...
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Hi there! I’d be happy to help you get your credit card payment working for Now That’s TV. To start, could you tell me a bit more about what's happening? For example, are you seeing an error message when you try to pay, or does the payment just not go through without any notice? Also, have you tried more than one credit card or checked if the card details are fully up to date?
Once I know a bit more, I can guide you through the best way to fix this. Meanwhile, here are some quick things to check:
1. Make sure your credit card details in the app are correct, including the card number, expiration date, CVV code, and billing address.
2. Verify with your bank that your card is active and has enough funds or available credit. Sometimes payments fail if the bank blocks the transaction for security reasons.
3. If you are using the Google Play Store to subscribe (which is common for Android), check your Google Play payment methods to see if the card is linked correctly and not expired. You can do this by opening the Google Play Store app > Menu > Payment methods.
4. Try clearing the Now That’s TV app’s cache and data: Go to your device Settings > Apps > Now That’s TV > Storage > Clear Cache and Clear Data, then try again.
5. Restart your device before attempting the purchase again.
If you’ve already done these, please let me know, and we can try some deeper troubleshooting steps or check your subscription status in the app.
Are you following any of the above steps already?