Hi there! I understand you purchased the Obimy Premium subscription but it hasn’t applied to your account yet. Let’s work together to get this sorted out.

First, can you tell me if you purchased the premium subscription directly through the app on your iPhone, or was it through the website or another device? Also, do you see any error messages when you try accessing premium features or in the app settings?

Meanwhile, here are some initial steps you can try:

1. Check your subscription status:
- Open the App Store on your iPhone.
- Tap your profile picture at the top right.
- Tap “Subscriptions” and see if Obimy Premium shows as active.

2. Restart the app:
- Close the Obimy app completely (swipe-up from recent apps).
- Open it again to see if the premium features are unlocked.

3. Sign out and sign in:
- Sign out of your Obimy account in the app.
- Sign back in to refresh your subscription status.

If these don’t solve the problem, there could be a delay in updating your subscription status in the app, or a syncing issue.

Could you please check these and let me know what you find? That way I can provide more tailored steps, or assist with checking your account details further.

i did everything and it still doesn’t apply the premium

Thank you for letting me know you've already tried the basic steps. Since the premium purchase still hasn't applied, let's dig a little deeper.

Sometimes, purchases don’t sync immediately with your account, or there might be a mismatch between the Apple ID used for the purchase and the Obimy account you’re logged into.

Here’s what I suggest as next steps:

1. Confirm Apple ID for Purchase
Make sure the Apple ID you used to buy the premium subscription is the same one logged into the App Store on your iPhone:
- Go to Settings > [your name] > Media & Purchases and check the Apple ID shown.
- In the App Store app, tap on your profile picture to double-check.
If the purchase was made with a different Apple ID, you’ll need to switch to that one in the App Store.

2. Restore Purchases within the Obimy App
Many apps have a “Restore Purchases” option to manually refresh premium status:
- Open the Obimy app.
- Look in the settings or Premium section for a Restore Purchases button and tap it.
This action often forces the app to check with Apple and update your subscription status.

3. Reinstall the App
Sometimes reinstalling can clear cached data that prevents premium features from unlocking:
- Delete the Obimy app from your iPhone.
- Restart your device.
- Reinstall Obimy from the App Store.
- Log back into your account and try to restore purchases again.

4. Verify Your Subscription Status in iOS Settings
Just to double-check, go to Settings > Your Name > Subscriptions, find Obimy Premium, and confirm it shows as active and not expired.

If you go through these steps and it still doesn’t work, it might be an account syncing problem or a backend issue on Obimy’s side. In that case, please email us at [email protected] with your purchase receipt and account details, and we’ll investigate further for you.

For more info on subscription issues with Obimy, you can also check their help center here: Obimy Help Center1.

Would you like me to walk you through any of these steps?