Hi there! I see that you're having trouble opening the chat feature in the Obimy app on your iPhone with iOS 18.7. To help you better, could you tell me a little more about what happens when you try to open the chat? For example, does the app crash, stay stuck on a loading screen, or show an error message?

Meanwhile, here are some initial steps you can try to resolve the issue:

1. Restart the App: Force close Obimy by swiping it away from the app switcher (double-click the Home button or swipe up and hold, depending on your iPhone model) and then reopen it.

2. Restart Your iPhone: Sometimes, a simple reboot of your device clears temporary glitches.

3. Check for Updates: Make sure your Obimy app is updated to the latest version available in the App Store. Sometimes bugs get fixed in updates.

4. Check Your Internet Connection: A weak or unstable connection can prevent chat from loading. Try switching between Wi-Fi and cellular data.

5. Clear Cache/Data: iOS apps don’t have a straightforward cache clearing option like Android, but uninstalling and reinstalling the app can have a similar effect.

6. Check Permissions: Ensure that Obimy has the necessary permissions under Settings > Obimy. Sometimes limited permissions can affect app functionality.

If you've already tried any of these, let me know which ones so I can suggest more targeted solutions. Also, does the problem happen only with the chat or the app overall?

Looking forward to your details!

it says "oops! something go wrong" with an error symbol. it appears that I'm able to update my moods and send senses though

Thanks for the extra info! Since you see the "oops! something went wrong" message specifically when opening the chat, but updating moods and sending senses work fine, it suggests the issue might be isolated to the chat module or its connection with the server.

Let's try some more targeted steps to fix this:

1. Check Network Stability
Even if other app features work, the chat may need a stable connection. Try switching between Wi-Fi and cellular data to see if the error persists.

2. Log Out and Log Back In
Sometimes your session can have glitches. Go to Obimy's settings, log out of your account, then log back in and try the chat again.

3. Reinstall the App
Since iOS doesn't clear caches directly, uninstall Obimy from your iPhone and reinstall it from the App Store. This wipes any corrupted data that might be causing the chat to fail.

4. Check for iOS Updates
Though you’re on iOS 18.7, sometimes app compatibility improves with minor iOS updates. Go to Settings > General > Software Update to ensure your device is current.

5. Wait and Try Later
Sometimes these errors come from server-side issues. If none of the above works, there might be a temporary outage or bug in the chat service.

If you want, I can also help you report this to Obimy support to investigate further from their side, especially if it turns out to be a known bug.

Let me know how these steps go! Are you comfortable trying the logout and reinstall first?

Is there an update available for the Obimy app?

Thanks for asking! Based on the latest info I found, the most recent update for the Obimy app on iOS isn’t specifically listed with an October 2023 release, but the app is actively maintained and there was a notable update version 4.5.1 around late 2023 with some bug fixes and improvements relevant to chat and user experience. Some users reported bugs with chat in that update, so even if you have that version, the issue might persist until a newer fix is released4.

To check if you have the latest version installed on your iPhone:
1. Open the App Store.
2. Tap your profile icon at the top right.
3. Scroll down to see if Obimy appears under pending updates.
4. If yes, tap “Update” next to Obimy.

If no update is available and the chat error continues, reinstalling the app (as we discussed) or contacting Obimy support would be the next best step since it might be a bug on their side they need to fix.

Would you like me to guide you through reinstalling or reporting this?

my phone is updated to ios 26.3.1

Thanks for sharing your iOS version—iOS 26.3.1 is quite recent. From what I’ve found, there don’t seem to be any specific reported compatibility issues between Obimy and iOS 26.3.1 at this time. The search data didn’t turn up any direct mentions of Obimy app problems linked to this iOS version1 2.

That said, some apps experience glitches after major iOS updates that aren’t immediately reported or widespread. Since you see the specific chat error in Obimy, and your moods and sending senses work fine, it still hints at a potential app-side bug or a temporary server issue rather than an OS compatibility problem.

Here’s what I suggest next:
1. Double-check you have the latest Obimy app version installed as previously described.
2. If yes, try uninstalling and reinstalling the app to clear any corrupted cache or files.
3. If the issue remains, please contact Obimy support at [email protected] with details about your iOS version and the exact error message. They can investigate if it’s a new bug linked to iOS 26.3.1 or the chat service itself.

Let me know if you'd like me to walk you through any of these steps. Are you ready to reinstall the app now?