[Commerce Bank] It won't take me to the login screen.

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Shannon Donahue
6 months ago In Commerce Bank
It won't take me to the login screen.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I understand your Commerce Bank app isn’t taking you to the login screen. To help you better, could you tell me if the app opens but then gets stuck before showing the login, or does it just not open at all? Also, have you noticed any error messages or unusual behavior when you try to open it?

Meanwhile, here are some initial steps we can try on your Android device (WebKit browser, AndroidOS 10):

1. Close and Restart the App: Fully close the app from your recent apps list and then try opening it again.

2. Clear App Cache and Data:
- Go to your device’s Settings > Apps > Find Commerce Bank app in the list.
- Tap Storage > then tap Clear Cache.
- If that doesn’t help, tap Clear Data (Note: this may log you out or reset some settings).

3. Check for Updates: Make sure the app is updated to the latest version in the Google Play Store. Sometimes older versions have bugs.

4. Restart Your Device: Simple but often effective, try rebooting your phone to clear any temporary glitches.

5. Network Connection: Check if your internet connection is stable, switching between Wi-Fi and mobile data to rule out connectivity issues.

If you’ve already tried all these or the problem persists, please let me know. Then, I can guide you through deeper troubleshooting steps or check if there might be any known outages or account-related issues.

Are you able to try these and let me know how it goes?

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