Hi there! I see you've paid for a membership on the LADDER Strength Training app, but it still shows "Join" and doesn't recognize your payment. Let's get this sorted out for you.

To help you best, could you tell me:
- Which platform did you use to make the purchase (App Store, Google Play, or website)?
- Did you receive any confirmation email or receipt for the payment?
- Have you tried logging out and logging back into the app?

In the meantime, here’s a step-by-step approach you can try:

1. Restart the app: Close the LADDER app completely and reopen it. Sometimes, the app needs a refresh to sync purchase status.

2. Check your login: Confirm you are logged into the correct account—the same one used to purchase the membership.

3. Restore purchases: Look within the app’s settings for a “Restore Purchases” button and tap it. This can refresh your membership status.

4. App update: Ensure that your LADDER app is updated to the latest version from the Microsoft Store or the app source you used.

5. Reinstall: If none of the above work, try uninstalling and reinstalling the app. Be sure to log in again with your account credentials.

6. Payment confirmation: Verify the payment went through successfully in your bank or app store purchase history.

If after these steps your membership still isn’t recognized, there could be a delay in syncing or an account issue on LADDER’s side. At that point, reaching out directly to LADDER’s support at [email protected] will be best. They can verify your purchase and fix membership status on their backend.

Please let me know what you find or if you need help with any of the steps! Are you satisfied with this guidance so far?