Hello! I understand you're having trouble with the QR Code reader on your Samsung Galaxy S20 FE 5G. Let's work together to resolve this.

First, could you let me know if the issue occurs when trying to scan any specific QR code or if it happens with all QR codes? Additionally, does the QR Code reader not open, or does it open but fails to scan the code?

In the meantime, here are a few basic troubleshooting steps you can try:

1. Check Camera Settings: Make sure that the QR code scanning feature is enabled. You can do this by opening your Camera app, tapping on the settings icon (often represented by a gear), and ensuring that the "Scan QR codes" option is turned on.

2. Ensure Good Lighting and Focus: QR codes can be tricky to scan in low light, or if the camera is not focused correctly. Try to scan the code in bright lighting, and hold your phone steady.

3. Use the Quick Settings: Swipe down from the top of your screen to access the Quick Settings, and see if there's a QR Code scanner available there, which may work independently of the Camera app.

4. Restart Your Phone: Sometimes, a simple restart can clear any temporary glitches. Turn your phone off completely and then back on.

Please let me know how these steps go, or if you need more specific guidance!

reads some but not others. Scanned a QR on package of key - worked. Scanned back of remote/prox - doesn't work

Thank you for Sharing that detail! It sounds like the QR Code on the package of the key works fine, but the one on the remote/control doesn't scan properly.

There could be a few reasons for this issue, such as the printing quality of the QR code or the code's contrast with its background. Here are some factors to consider:

1. Quality of the QR Code: If the QR code on the remote is poorly printed or damaged, it may not scan. Look for any smudges, tears, or discoloration compared to the key package QR code.

2. Contrast and Size: Ensure that there’s enough contrast between the QR code and its background, making sure the code is neither too small nor too large for your camera to read effectively. Sometimes, a QR code that is too glossy can have issues being read.

3. Correct Scan Method: Make sure you're holding the camera steady and focusing on the QR code until it is clearly in the center of the viewfinder. If the camera is too close or too far, it might not detect it at all.

4. Test with Other SCanners: If possible, try scanning the QR code with another device's camera app or a different QR Code reader app. This can help you determine if the issue is with the specific code or the original scanner.

I came across a couple of articles that outline common problems and fixes with QR codes, which you might find helpful: 9 Reasons Why Your QR Code is Not Working 1 and 10 QR Code Scanning Problems and How to Fix Them 4.

Let me know if you try these suggestions and how they work out for you!

What to do if MYKEYS Pro can't scan back of remote/prox?

Thank you for your patience! If MYKEYS Pro isn’t able to scan the back of your remote or proximity key, there are a few things we can look into.

1. Check the QR Code’s Visibility: Like we've discussed earlier, sometimes QR codes can be poorly printed or obscured by dirt or scratches. Make sure the code on the back of the remote is clearly visible.

2. Test Contrast and Distance: Make sure the QR code has good contrast with its background and is at the right distance from your camera for focusing properly. Holding the camera too close or too far can lead to scanning issues.

3. Try Another Scanning Method: If MYKEYS Pro's built-in scanner is having trouble, consider trying a different QR code scanning app from the Google Play Store. This can help determine whether the problem lies with MYKEYS Pro or the QR code itself.

4. Check for Interference: Sometimes, being close to other electronic devices may interfere. Try to scan the code in a different location, away from other devices.

5. Look for Physical Issues: If the remote or prox has physical wear and tear, like cracks, this can affect the QR code's readability. Ensure the remote is in good condition.

If these suggestions don't help resolve the issue, it might be useful to reach out to MYKEYS Pro support directly at [email protected] for more in-depth assistance on the scanning issue.

Let me know how it goes or if there’s anything else you need help with!

Are there alternative methods if MYKEYS Pro fails?

If MYKEYS Pro is failing to scan the QR codes, there are several alternative methods you could try to work around the issue. Here are some options:

1. Use Another QR Code Scanner App: Download a third-party QR code scanner from the Google Play Store. Some popular options include QR Code Reader, Barcode Scanner, or QR & Barcode Scanner. These may handle scanning better depending on the QR code's quality.

2. Manually Enter the Code: If the QR code leads to a URL or a numeric code, try to find that information printed nearby or inquire with the manufacturer. You can then enter it manually into your device or website.

3. Use a Different Device: If accessible, try scanning the QR code with another phone or tablet. Sometimes, different cameras handle QR scanning slightly better.

4. Contact the Manufacturer: If the QR code is associated with a specific product (like the remote or prox), consider reaching out to customer support or the manufacturer for assistance.

5. Clean Your Camera Lens: Sometimes, a simple cleaning of the camera lens on your phone can help improve focus and scanning capability.

6. Check for App Updates: Ensure that MYKEYS Pro is up to date. Go to the Google Play Store, check for any pending updates, and install them.

These alternative methods should help you get the information you need or resolve the scanning issue. If you have any further questions or need assistance, feel free to ask!