Hi there! I understand you're having trouble collecting your rewards on the SurveyMonkey app. I'd like to help you get this sorted out. To start, could you tell me if you see any specific error messages when you try to collect your rewards? Also, are you using the app on your Windows device through a browser, or do you use a separate app (like on iOS or Android)?

Meanwhile, here are some initial steps we can try to resolve reward collection issues:

1. Complete Your Profile: Make sure your SurveyMonkey profile is fully completed. Sometimes incomplete profiles limit the surveys matched to you, affecting earning and rewards1.

2. Check Survey Completion: Confirm that you have fully completed the surveys and have not been disqualified by screening questions. Rewards are generally only given after all necessary sections are finished10.

3. Clear Cache and Restart Browser: Since you are on Windows using a WebKit browser, try clearing your browser cache and cookies, then completely restart the browser. Sometimes stored data can interfere with the app functionality9.

4. Try Different Browser: If the issue persists, open SurveyMonkey in a different browser to see if it might be a browser-specific problem4.

5. Check Account Eligibility: SurveyMonkey Rewards is typically available only to U.S. residents over 18 years old. Double-check your account details to make sure you meet this criteria6.

If after these steps your problem remains, please let me know any error messages or behaviors you observe, and we can dive deeper into troubleshooting or explore contacting the SurveyMonkey Rewards support team directly at [email protected] for more specialized assistance8.

Does this help? Are you able to try these out and tell me what you find?