Hi there! I see the ad watching feature and the chest ad watching features in Heart of Vegas on your iPad aren’t working. Let's get this sorted out together.

To start, can you tell me if the ads simply don’t load at all, or do they start to load and then stop? Also, are you connected to Wi-Fi or cellular data? Sometimes connectivity can affect ad playback.

Meanwhile, here’s a set of steps we can try to troubleshoot:

1. Restart the iPad: Power it off completely, wait a few seconds, and turn it back on. This can help reset network connections.

2. Check Internet Connection: Make sure your iPad is connected to a stable internet connection, preferably Wi-Fi.

3. Close and Reopen the App: Double-click the Home button or swipe up from the bottom (depending on your iPad model) to see open apps. Swipe Heart of Vegas off the screen to close it completely, then reopen.

4. Update the App: Go to the App Store and check if there’s an update available for Heart of Vegas. Running the latest app version helps avoid glitches.

5. Check Ad Settings: Sometimes, if you use any ad-blocking apps or VPNs, they might interfere with ad playback. If you have either enabled, try disabling them temporarily.

6. Reset Advertising Identifier: On your iPad, go to Settings > Privacy & Security > Apple Advertising and reset your identifier. This sometimes helps fix ad delivery issues.

7. Reinstall the Game: If none of the above works, try deleting Heart of Vegas from your iPad and reinstalling it from the App Store.

Try these and let me know if the ad watching features start working again, or if you encounter any error messages during these steps. That way, I can guide you further!

Are you able to check these steps and update me?

Also support in the app is not replying to questions

Thanks for letting me know that the in-app support for Heart of Vegas is also not responding to your questions. That can definitely add to the challenge.

Since both the ad watching feature and support within the app are not working properly, let's try a few additional steps to improve things on your iPad with iOS 18.7:

1. Check for App and iOS Updates:
Make sure your Heart of Vegas app is updated to the latest version. Also, ensure your iPad is fully updated with the latest iOS 18.7 updates. Updates often bring fixes to bugs impacting ads and support features.

2. Clear Cache (if possible):
While iOS doesn’t have a direct cache clearing option for apps like Android, reinstalling the app effectively clears its stored data. So if you haven't done this, try deleting Heart of Vegas from your iPad and reinstall it from the App Store.

3. Verify Network Settings:
Since ads and support often require stable network connections, try connecting to a different Wi-Fi network, or switch Wi-Fi off and test on cellular data. Also, avoid VPNs or ad blockers during this.

4. Contact Support Outside the App:
Since in-app support isn’t responding, try reaching out through the official support website for Heart of Vegas:
https://support.productmadness.com/hc/en-us/requests/new
This is the main support portal where you can submit a ticket and get direct help.

5. Restart Your iPad:
As a simple but sometimes effective step, a full power off, wait about 15 seconds, then power back on can resolve odd glitches.

6. Wait and Retry:
Sometimes server-side issues cause delays in ad availability and support replies. If possible, try again after a few hours.

If none of these steps solve the problem, it could indicate a temporary issue on the Heart of Vegas servers or ad provider side, which only Heart of Vegas support can address.

Please try these steps and let me know how it goes. If you’d like, I can help you draft a clear message to send to their support through the website.

Are you satisfied with this approach so far?