Hi there! I see you're encountering an error message telling you to "please reload" when trying to collect something in Heart of Vegas on your Kindle with Android 9. Let's get that sorted out for you.

To start off, may I ask a couple of quick questions to understand better?
- Does this error happen right when you open the app, or only when you attempt a specific action like collecting rewards?
- Have you tried restarting your device or the app already?
- Are you connected to a stable internet connection?

Meanwhile, here’s a common step-by-step approach to fix such reload errors in Heart of Vegas:

1. Restart your Kindle device: Turning it off and back on refreshes the system and can clear temporary glitches.

2. Clear app cache:
- Go to Settings on your Kindle
- Tap Apps & Notifications > See all apps
- Find and select Heart of Vegas
- Tap Storage & cache
- Tap Clear Cache (do NOT tap Clear Data yet, as you may lose saved progress)

3. Check for app updates: Go to the Amazon Appstore and make sure Heart of Vegas is updated to the latest version available.

4. Reinstall the App (if the above steps do not resolve the issue):
- Uninstall Heart of Vegas from your Kindle.
- Restart your device once more.
- Then, reinstall the app freshly from the Amazon Appstore.

This method usually helps handle reload errors caused by corrupted temporary files or connectivity hiccups1 2.

Let me know if you’ve tried any of these steps so far or if the error behavior differs, and I’ll guide you further!