Hi there! I understand you’re having trouble logging in with your email [email protected] on the Survey Merchandiser app. Let’s work through this together.

First, can you confirm a couple of things for me?
1. Are you seeing any error messages when you try to log in?
2. Have you tried entering your password carefully or resetting it if you’re not sure?
3. Is the email spelling exactly [email protected] when you enter it?

Assuming the email is correct, here’s a step-by-step approach to try:

1. Double-check email and password: Make sure your email and password are entered correctly with no spaces or typos.

2. Reset your password: On the login screen, tap “Reset Password” and follow the instructions to get a password reset link sent to your email.

3. Web login attempt: Try logging in at app.survey.com using the same email and password. This can sometimes help determine if the issue is app-specific or account-related.

4. Clear cache and data of the app: On your WebKit Android device, go to Settings > Apps > Survey Merchandiser > Storage > Clear cache and Clear data. Then try logging in again.

5. Check internet connection: Ensure your device is connected to a stable internet network, Wi-Fi or mobile data.

If after these steps you still can't log in, it might mean no account exists with that email or there’s a deeper issue with your account. In that case, please reach out to [email protected] with your email details, and they can help verify and resolve it from their side.

Would you like me to guide you through resetting the password or clearing app data? Let me know!

It want me to login with my old account and I don't have access to it

Thank you for letting me know that it's asking you to log in with your old account, and you no longer have access to that one. That makes sense why you’re stuck.

Since you can’t access the old account, here are some steps we can try:

1. Contact Survey Merchandiser Support:
Because the app is prompting for the old account login and you don’t have access, the best step is to reach out directly to Survey’s support team. They can verify your identity and help either recover access to the old account or assist in creating a new one.
You can email them at [email protected] explaining your situation. Be sure to mention your new email ([email protected]) and that you can’t access the old account.

2. Use In-App Live Chat for Help:
The Survey app has a live chat feature called “Chat with Steve.” You can access this from the main menu by typing “in-store support” to start a live support session. They may be able to help you resolve account issues faster.

3. Avoid Creating Duplicate Accounts:
Since the system is linking to the old account, creating a brand new account may cause conflicts or get flagged. So it’s best to solve the old account access first with support’s help.

If you’d like, I can guide you on how to reach the live chat in the app or help you draft the email to support.

Would you prefer trying live chat first or contacting support by email? Let me know how you want to proceed!

Here is more info about these options from their help articles: https://support.survey.com/hc/en-us/articles/216473203-I-created-an-account-but-can-t-login 1

I have and I haven't received any help and it's been two days now

I’m sorry to hear that you’ve been waiting for two days without a response from Survey Merchandiser support. That definitely isn’t ideal when you need help logging in.

Here are a few additional things you can try to get more immediate attention or support:

1. Use the “Chat with Steve” live chat
If you haven’t already, try using the live chat feature inside the app named “Chat with Steve.” For the best chance to connect, try to reach out during Survey’s live support hours. This is often faster than email. You can find instructions here:
Need to Talk to a Live Agent? Here's How to do it in Chat With Steve

2. Follow up with support email again
Sometimes emails can get buried, so sending a polite follow-up to [email protected] that references your previous request can help bring attention back to your issue.

3. Check community discussions or forums
Some users share tips or updates on Reddit or Facebook groups related to Survey Merchandiser. You might find others experiencing the same delays who have advice or alternative contacts. Here’s a Reddit discussion to explore:
Survey Merchandiser : r/beermoney

If none of these approaches get you help soon, you could also try contacting [email protected] as an alternative support option.

Would you like me to walk you through how to start the live chat in the app right now? Or help you draft a follow-up email to support? Let me know how I can assist!

I can't chat with Steve because again I can't login with my new email address

Thanks for letting me know you can’t use the Chat with Steve option because you can’t log in with your new email either. Since the app ties your account access to the old one and you can’t access either email right now, that does limit some solutions.

Here’s what I suggest next based on what I found:

1. Request a Change of Login Email via Support:
Since you can’t log in and want to use your new email, you’ll need support’s help to update the email associated with your account on their backend. Unfortunately, this can’t be done directly without account access. I recommend sending a detailed email to [email protected] explaining your situation and requesting an email change for login purposes. Include both the old email you no longer have access to and your new one ([email protected]). This info is important so they can locate your account properly.2

2. Follow Up Again with Emphasis on Email Change:
Since your main barrier is the account email being locked to the inaccessible old one, emphasize in your follow-up email that you do not have access to that old email and need to switch to this new email before you can log in or use chat support.

3. Check Spam/Junk Folder for Support Replies:
Sometimes support replies can get filtered—double check that you haven’t missed any response in your email’s spam or junk folder.

4. Alternative Contacts:
If [email protected] has been slow, you may also try reaching out to [email protected] to see if they can escalate account access changes.

Unfortunately, without the ability to log in, changing account settings like email can only be handled by the support team. Keep your communication clear and mention the urgency politely to help get their attention.

If you want, I can help you draft a clear and concise email to support explaining this request. Would that be helpful for you?

How long does it take

Great question! The typical Survey Merchandiser tasks vary in length depending on the project. Most gigs range from quick product audits that take about 15 minutes or less, to more involved tasks like store resets that can last several hours, even up to 8 hours in some cases. However, the majority are quick assignments usually between 10 to 30 minutes each, giving you flexibility to choose how long you want to work128.

If you have any other questions about the app or tasks, feel free to ask! Are you satisfied with the information I provided?