[SmartRewards] I hit the send link to my phone to sign in but it won't send

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Michael
1 month ago In SmartRewards
I hit the send link to my phone to sign in but it won't send

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 month ago

Hi there! I see you're trying to receive a sign-in link from the SmartRewards app to your phone, but it's not sending. Let's get this sorted out together.

To help me understand better:
- When you hit "send link," do you get any message or indication on the app or website?
- Are you trying to receive this link via SMS/text message or email?
- Have you checked that your phone number or email entered is correct?
- Also, do you have mobile signal or internet connection on your Android device when you're requesting the link?

Once I know a bit more, we can go through the relevant steps. Meanwhile, here are some common things to try on your Android 10 WebKit browser:

1. Restart your phone. This simple step clears temporary network or app glitches.
2. Check your mobile signal or Wi-Fi connection. Poor or no connection may prevent messages from arriving.
3. Verify the phone number or email you're using to receive the link. Make sure there are no typos.
4. Clear your browser cache and cookies:
- Go to your Android settings > Apps > find your WebKit browser > Storage > Clear Cache and Clear Data.
5. Try a different browser or device, if possible, to see if the issue is with the browser.
6. Make sure your Android OS and web browser are updated to the latest versions supported on your device. Older versions can cause compatibility issues1.

If none of these help, there might be an issue with the app's authentication or message delivery system, in which case contacting SmartRewards support directly could be necessary. You can reach out via:
- Phone: 800-225-9702
- Email: [email protected]5.

Let me know what you find from these initial checks, and we can continue troubleshooting! Are you able to try these steps now?

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