Hi there! I understand you're trying to use the SmartRewards app at the gas pump, but it’s charging you the full price instead of applying your rewards. Let’s work through this and figure out what might be happening.

To start, can you tell me:

1. Are you using the “Fuel Up” option within the app at the pump?
2. Have you set up and shared a payment method in the app already?
3. Did you select the SmartPay option on the pump screen or in the app before fueling?
4. Is this issue happening at a specific Cumberland Farms location or multiple stations?

Based on common situations, here’s a step-by-step approach you can try:

1. Open the SmartRewards app and select the “Fuel Up” option at the bottom of your screen before you start the pump. This is important because the app needs to connect your rewards and payment before you fuel.
2. Make sure you have a valid payment method linked in the app and it’s properly set as default. You can verify this in the app settings under payment options.
3. At the pump, after selecting your fuel grade, look for the SmartPay option on the pump’s touchscreen and choose it if available. Then enter the PIN or confirmation needed.
4. If the app gives a “Transaction Not Found” or similar error, try switching to another pump at the same station, as sometimes a specific pump can have connectivity issues.
5. Make sure your SmartRewards app is fully updated to the latest version via Google Play Store, as older app versions can sometimes fail to connect properly to the pumps.
6. Restart your device to clear any temporary glitches related to network or app performance.

If after these steps the problem persists, it could be a temporary system issue on the store’s end or the app's server. In that case, I recommend reaching out to Cumberland Farms support via email at [email protected] with the details (location, pump number, time of transaction) so they can investigate further.

Let me know how the app behaves after trying these steps, and we can go from there! Are you satisfied with this guidance so far?