Hi there! I’m Alice Johnson, here to help you with the redemption issue you’re facing on the Cash Carnival app. To get started, could you tell me more about what exactly happens when you try to redeem your winnings? For example:

- Are you seeing any error messages?
- Does the redemption button not respond?
- Is the app crashing or freezing?
- What method of redemption are you trying (e.g., gift card, cashout, voucher)?

This info will help me guide you with the right steps. In the meantime, here are some initial things you can check on your iPhone with iOS 18.7:

1. Check Internet Connection: Make sure your phone is connected to a stable WiFi or cellular network. Redemption often requires a good connection to process.

2. Restart the App: Close the Cash Carnival app completely and then reopen it. Sometimes a fresh start can solve minor glitches.
- To do this, swipe up from the bottom and pause (or double tap Home if your iPhone has it), then swipe the Cash Carnival app off the screen to close it.

3. Update the App: Go to the App Store and see if there’s an update available for Cash Carnival. An outdated app version can cause problems.

4. Clear Cache (if applicable): iOS apps don’t have a direct “clear cache” option, but reinstalling the app can often help. Before reinstalling, ensure you remember your login details so you can sign back in.

5. Account & Limits: Sometimes account restrictions or redemption limits can prevent successful redemptions. Check your account balance and any notifications in the app about limits or holds.

If these don’t help, do you mind sharing what type of redemption you’re trying and any error details? That way, we can try more specific fixes or verify if the issue might be on the server side.

Are you comfortable trying these steps? Let me know how it goes!