[Pushpay] Calendar is black

M
Martha
1 year ago In Pushpay
Calendar is black

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hello! I understand you're seeing a black screen with the Calendar feature in Pushpay. Let's figure this out together.

To start, can you please let me know if this happens consistently or just sometimes? Also, do you encounter this when opening the calendar for the first time after launching the app, or does it happen after navigating through different screens? Any additional details you can provide would be helpful!

M
Martha
1 year ago

Happens all the time on different screens

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thank you for clarifying that the issue persists across different screens. Let's troubleshoot this further. Here are a few steps we can try to remedy the situation:

1. Restart the Device: Sometimes, a simple restart can resolve issues with apps. Please try to restart your Android device and then check the Calendar in Pushpay again.

2. Clear Cache for Pushpay:
- Go to Settings on your device.
- Find and select Apps (or Apps & Notifications).
- Scroll to find Pushpay, then tap it.
- Tap on Storage and choose Clear Cache. This will not delete your data but will remove any temporary files that might be causing the issue.

3. Update the App:
- Make sure you are using the latest version of Pushpay. Go to the Google Play Store, search for Pushpay, and check for any updates.

4. Check for Device Software Updates:
- Go to Settings > System > Software Update. Ensure your device is running the latest version of Android OS.

5. Check Permissions:
- Navigate to Settings > Apps > Pushpay > Permissions. Ensure that the app has all necessary permissions enabled, especially for Calendar.

6. Reinstall the App: If all else fails, consider uninstalling and reinstalling the app. Make sure to back up any important data before doing so.

After you've completed these steps, please check if the Calendar still appears black. If the problem persists, we might need to consult higher-level support options or identify if there's a known issue affecting Pushpay. Let me know how it goes!

M
Martha
1 year ago

Calendar is black

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