Hi! I see you mentioned the Hexa Up! app is getting stuck at 14% during loading with an error message that says "Cheak." I'd like to understand a bit more so I can help you better:

- When exactly do you see this error? Is it during app startup, update, or while doing something specific in the app?
- Have you tried restarting the app or your iPhone?
- Are you connected to Wi-Fi or mobile data? Sometimes connection issues affect loading.
- Has the app worked fine before on this device and iOS 18.7, or is this the first time you're encountering this?

Once I have a bit more info, I can guide you through some steps to fix this. Meanwhile, from your description, it sounds like a loading or network-related glitch or perhaps a corrupted app cache.

For now, here’s a quick checklist to try:

1. Restart the Hexa Up! app: Swipe it closed from the app switcher and open it again.
2. Restart your iPhone: This can clear temporary glitches.
3. Check your internet connection: Try switching between Wi-Fi and cellular data.
4. Update the app: Go to the App Store and see if a new update is available for Hexa Up!.
5. Reinstall the app: If none of the above work, uninstall Hexa Up! and reinstall it fresh.

Please let me know what you’ve tried or observed, and I’ll help you from there!

I’ve done all that except uninstall app I don’t want to lose my progress or my coins

Thanks for sharing that! I completely understand wanting to keep your progress and coins safe. The key here is to make sure your game data is backed up or synced before considering uninstalling.

First, let’s see if your Hexa Up! app has a built-in way to save or sync progress:

1. Open Hexa Up! and look for a Settings icon—usually a gear symbol.
2. In Settings, check if there’s an option to Sign in, Sync, or Backup your data. This might let you log in with your Apple ID, Facebook, or another account.
3. If you see a Save or Data Sync button, tap on it to back up your game progress and coins. This ensures your data is stored safely in the cloud.
4. After syncing, if you ever reinstall the app, logging back in with the same account should restore your progress.

If your app doesn’t show any syncing options or you can’t find these settings, please let me know. We might need to try some alternative troubleshooting that doesn't involve reinstalling.

Have you seen any sync or account login options in the app’s settings before? That info will help me guide you better!

Only option is contact us but won’t let me do anything ! Still at 14% and locked up

Thanks for the extra details—I understand the app is stuck at 14% and even the "Contact Us" button isn’t responsive, so you’re really stuck in that loading phase.

Since you’ve already tried restarting the app and device, checking your internet, and updating the app, and the problem persists without any way to reach support inside the app, here are a couple of next steps we can try:

1. Check for iOS update
Sometimes app loading issues can be due to system incompatibilities.
- Go to Settings > General > Software Update and make sure your iPhone is on the latest iOS version (you mentioned 18.7; confirm if maybe there's a patch update).
- If an update is available, install it and try running Hexa Up! again.

2. Force quit and clear app background cache
- Double-tap the home button or swipe up and hold (depending on your device model) to bring up the app switcher.
- Swipe the Hexa Up! app off the screen to close it completely.
- Wait 30 seconds, then reopen it.

3. Test with a different network
Switch from Wi-Fi to cellular or vice versa to eliminate any network-specific blockage or slow connection causing the app to freeze.

4. Reach out externally for support
Since the in-app "Contact Us" isn’t working, try visiting Hexa Up!'s official website or their support portal on a browser, or their social media pages. Sometimes developers keep help channels there. Also check if there is an email support contact you can write to.

5. Backup your device before reinstalling
If none of the above work and you ultimately consider uninstalling to fix this:
- Back up your iPhone with iCloud or iTunes/Finder on your computer.
- This lets you restore your entire device if needed. Though Hexa Up! may or may not store progress outside the app, backing up protects your overall data.

Unfortunately, based on user reports on similar games, reinstallation often resolves stuck-loading issues when nothing else works but initializing progress recovery depends on the app’s cloud sync abilities. You mentioned no sign-in or sync feature, which limits options.

Let me know if you want me to help you with checking for iOS updates or locating official external support for Hexa Up!. Your game progress is important, so we’ll try everything we can before uninstalling!

Are you satisfied with these next steps, or would you like me to explore more alternatives?

Just had a new phone update

Thanks for letting me know about your recent iPhone update—that's really useful info! Sometimes, after an iOS update, apps can face temporary issues that need a quick reset or update on their side.

Given your Hexa Up! app still halts at 14% and you mentioned your iOS is now up to date, here’s a focused workaround we can try:

1. Force close the app and restart your iPhone
- Make sure Hexa Up! is fully closed (swipe it off the app switcher).
- Then restart your iPhone to clear any system hiccups.

2. Check the App Store for a Hexa Up! update
- Sometimes app developers release quick fixes after major iOS updates.
- Open the App Store, tap your profile icon at the top right, scroll to see pending updates, and update Hexa Up! if available.

3. Reset network settings (This can fix connectivity glitches that block loading)
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This resets Wi-Fi passwords and VPN settings, so you’ll need to reconnect Wi-Fi after, but can resolve network issues affecting the app.

4. Try using a different internet connection
- Switch between Wi-Fi and cellular to see if the app loads past 14%.

5. Contact Hexa Up! support externally
- Since the in-app contact isn’t working and persistent bugs after updates have happened before in similar games, try emailing their official support or visiting their website for help. Unfortunately, I don’t have the direct support email, but official app pages or social media often list this info.

If none of these work, and uninstalling becomes your last resort, be aware that without a syncing option, progress may not be saved externally.

For similar app bugs after updates, many users find these steps helpful: reboot, update app, reset network, and try a different connection1.

Would you like me to walk you through resetting your network settings or checking for Hexa Up! updates? Let me know!

Only loads to 14% says Cheak…

Hi again! It looks like your Hexa Up! app is stuck at 14% during loading with the "Check" message, and you've already tried basic steps like restarting and updating. From similar user experiences with Hexa-style puzzle apps, there’s a helpful trick you can try that might get the app unstuck:

- When the app freezes at 14%, try locking your iPhone by pressing the side button, then wait a few seconds.
- After that, unlock your phone and reopen the app. Often this can kickstart the loading process past the stuck percentage and allow it to continue loading normally1.

If that doesn’t work, since you mentioned the in-app Contact Us isn’t responsive and uninstalling risks losing progress, here are a couple of other suggestions based on common fixes for these puzzles:

1. Force close the app fully again, then restart your iPhone and try the lock/unlock method above once more.
2. Make sure you are on a stable internet connection, switch networks if possible (Wi-Fi to cellular or vice versa).
3. Free up some storage space on your iPhone if it’s low—sometimes apps stall due to insufficient space.
4. If possible, check for any app updates that may address this issue quickly after your recent iOS update.
5. Lastly, if none of the above work and reinstalling is your last resort, try to contact the developer through their website or social media to ask about progress saving options.

Does the lock-and-unlock trick help your app get past the 14%? I can guide you through any of the other steps as well!

Reset network still at 14% cheak…

Thanks for letting me know you've already reset your network settings but the Hexa Up! app is still stuck at 14% with the "Cheak" message. Given that, it seems the issue is not related solely to your network settings.

From what I've found and based on similar situations with apps getting stuck during downloading or loading at a certain percentage, here are a few more focused steps you can try:

1. Fully close and restart the app with a forced stop:
- Swipe up from the bottom (or use the app switcher) and swipe the Hexa Up! app off the screen to close it.
- Then, restart your iPhone.
- Reopen Hexa Up! and check if it loads past 14%.

2. Clear app cache by reinstalling (after trying to secure progress):
- Since you mentioned no syncing options inside the app and you want to avoid losing progress, check if Hexa Up! connects to any external account automatically (Apple ID, Game Center, Facebook) and whether your progress is saved there.
- On iOS, many games save progress through Game Center by default. Go to Settings > Game Center, and confirm you are signed in. If so, your progress might be saved automatically.
- If you are signed in to Game Center, it's safer to try uninstalling and reinstalling the app because your progress should sync back.

3. Try using a completely different network:
- If possible, try loading the app using a different Wi-Fi network or your cellular data (or vice versa) to rule out any ISP or firewall issues.

4. Check for any pending iOS or app updates again:
- Sometimes, delayed updates are released to fix bugs introduced after major iOS versions.
- Open the App Store and check for Hexa Up! updates.
- Go to Settings > General > Software Update to confirm your iOS is really up to date.

5. Look for external official support contacts:
- Since the in-app contact is unresponsive, visit Hexa Up!'s official website or social media pages to find an official support email or help form.

If all else fails and reinstalling is your only option, signing into Game Center first can help restore most of your progress automatically. If you want, I can guide you through verifying your Game Center settings and then walk you through uninstalling and reinstalling safely.

Would you like me to help you check your Game Center login and how to confirm your save data? Or do you want to try other options first? Let me know!