[Live Play Bingo] Upon updating live play bingo I get a blank page

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Donna Dreffs
8 months ago In Live Play Bingo
Upon updating live play bingo I get a blank page

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi! I’d like to help you get Live Play Bingo working properly again on your Kindle. When you say you get a blank page after updating the app, can you tell me if you see anything at all—like the app logo, menus, or just a completely white or black screen? Also, have you tried restarting the device or clearing the app cache so far?

In the meantime, here are some steps you can try to fix the blank page issue on your Kindle with Android 11:

1. Restart your device: Sometimes a quick reboot can resolve glitches from recent updates.

2. Clear the app cache:
- Go to Settings > Apps > Live Play Bingo
- Tap on Storage & Cache
- Choose “Clear Cache” (not Clear Data to avoid losing login info)
- Then reopen the app to see if content loads.

3. Check App Permissions:
Ensure the app has all necessary permissions enabled, especially storage, network access, and location if applicable.

4. Check your internet connection: Having a stable Wi-Fi or mobile data connection is essential. You can try switching networks or toggling airplane mode on/off.

5. Update your Kindle system software: Occasionally, app issues occur if Android itself needs an update. Check Settings > Device Options > System Updates.

If you’ve tried those already or the problem persists, there might be a bug introduced in the latest update that could require a patch from the developers.

Let me know which of these you’ve done, and if possible, what exactly you see on the screen when the app opens. We’ll take it from there!

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