Hi there! I see you’re encountering a "URL is not a valid format" error when trying to log in to the Asure Time & Attendance app. Let’s get this sorted out together.

To start, could you tell me a bit more about how you’re logging in? For example:
- Are you entering the URL manually, or clicking a link?
- Is this happening on the desktop app or via a web browser on Windows 10?
- Has this just started happening, or has it been a persistent issue?

In the meantime, here are some common steps to resolve URL-related login issues:

1. Check the URL format carefully:
Make sure the URL you are using is exactly as provided by your employer or Asure admin. Sometimes extra characters or missing parts cause this error.

2. Copy the URL directly from official communication:
Avoid typing the URL manually. Copy-paste it directly from an email or official resource.

3. Clear browser cache and cookies:
Sometimes outdated or corrupt data affects login paths. On your Windows 10 device, clear cached data in your WebKit browser (likely Edge or Chrome-based):
- Open browser settings.
- Find "Clear browsing data".
- Select cookies and cached files, then clear them.
- Restart the browser and try again.

4. Try in a different browser:
If WebKit is giving trouble, test the login URL in another browser like Chrome or Edge.

5. Confirm app registration and redirect settings:
If your organization uses Azure AD for authentication (common with Asure services), the app needs a valid redirect URI configured in Azure portal. A mismatch often results in "invalid URL" errors during login1.

If you have access to your IT or Asure administrator, ask them to verify that the app’s URL and redirect URIs are correctly set in the Azure AD application registration.

Please check these, and let me know what you find. I’ll guide you further once I have a bit more info! Are you currently seeing this error on a browser or app?

the url in my app login is only https://

Thanks for that info! Having the URL set as just "https://" in your app login is definitely the root cause of the "URL is not a valid format" error. This URL is incomplete — it’s missing the rest of the web address your app needs to reach the Asure Time & Attendance login service.

This usually happens during setup of the app’s Azure AD (Microsoft Entra) authentication configuration, where the redirect or login URL needs to be fully specified.

Here’s what you can do next:

1. Get the full correct login URL from your administrator or IT team.
It should be a complete URL starting with "https://" and continuing with the domain and any necessary path, for example:
https://yourcompany.asureapp.com/login
or a similar URL specific to your organization's Asure setup.

2. Update the URL in your app login settings:
- Open the Asure Time & Attendance app settings where you configure the login URL.
- Replace "https://" with the full URL provided by your admin.

3. If you are the admin setting up Azure AD (Entra) app registration:
- Log into the Azure portal.
- Go to "App registrations" → find your Asure Time & Attendance app.
- Under "Authentication", verify that the Redirect URI(s) are complete, valid URLs and match what your app is using.
- The redirect URLs need to be fully qualified URLs (not just "https://").
- Save changes and try logging in again.

4. If you don’t have the full URL and you are not the IT admin:
- Contact your IT department or Asure support to obtain the proper login URL.
- Share with them the exact error and the incomplete URL you currently see.

This aligns with common Azure AD login setup issues where an incomplete or missing URL triggers these errors1.

Let me know if you have access to update this or if I can help guide you or your admin through the Azure portal steps. Are you the one setting up the app configuration, or are you trying to log in as an end user?