Hi! I’m Grace Wilson, here to help with your Nixplay screen showing a black screen and that circulating triangular shape. To clarify, is this happening on your physical Nixplay frame device or within the Nixplay app on your Windows 10 computer? Also, do you see this triangle continuously, or does it flash intermittently?

While you get back to me on that, here’s a common initial fix you can try if it’s the physical frame:

1. Unplug the Nixplay frame from its power source.
2. Wait for about five minutes to let the device fully reset.
3. Plug it back in and see if it starts normally.

This step helps clear temporary glitches causing the black screen and the spinning triangle1.

If you have already done this or the problem persists, please let me know. We can then proceed with steps such as:

- Checking your internet connection to ensure frame connectivity.
- Unpairing and re-pairing the frame with your Nixplay account.
- Performing a factory reset on the device (after unpairing), which can often resolve persistent display issues.

Could you please confirm these details so I can guide you specifically?

I have done the unplug and mothing canged

Thanks for letting me know you've already unplugged the frame and the issue remains. Since the black screen with a circulating triangular shape persists after unplugging, let's try a few more targeted steps:

1. Soft Reset / Power Cycle (Extended):
You mentioned unplugging, but please try unplugging the frame again and leave it unplugged for at least 10 minutes this time. Sometimes a longer power-off helps clear deeper glitches1.

2. Check Wi-Fi Connection:
Ensure your Nixplay frame has a strong and stable Wi-Fi connection. Poor or unstable Wi-Fi can cause the frame to stall on loading screens or show stuck icons. If possible, move the frame closer to your router temporarily for testing.

3. Unpair and Re-Pair the Frame:
- Log in to your Nixplay account at www.nixplay.com on your Windows PC.
- Go to the "Frames" tab and select your frame.
- Click "Remove Frame" to unpair it from your account4.
- On the physical frame, perform a factory reset (often by pressing and holding a reset button on the back or bottom for about 10-15 seconds). This clears settings and can help fix display issues.
- Then, set up the frame again to pair it back to your account and Wi-Fi.

4. Physical Reset (Hard Reset) Using the Reset Button:
If your model has a reset/pinhole button, locate it and hold it for 10-15 seconds using a paperclip or similar tool. This performs a factory reset which can fix corrupted software causing the black screen with the triangle.10.

If after trying these steps, the problem still isn't resolved, we can check if there might be a firmware issue or a hardware fault. At that point, I might recommend contacting Nixplay Support directly at [email protected] for advanced diagnostics or a replacement.

Could you please try these and let me know how it goes? Also, let me know your Nixplay frame model if possible—that'll help me give more tailored advice.