Hi there! I see you’re running into crashes with the SynScan Pro app during 3-star alignment in EQ mode after the latest update. That sounds like something we should definitely dig into.

To help you best, can I ask a couple of quick questions?
- Are you connected via Bluetooth or Wi-Fi to your mount?
- Have you tried doing a 2-star alignment or a 1-star to see if those work without crashes?
- Also, have you already tried restarting the app or your device after the update?

In the meantime, here’s a step-by-step approach we can try to resolve or narrow down the issue:

1. Restart and Reconnect
- Close the SynScan Pro app completely (force stop it in Android settings).
- Restart your Android device (Android 13).
- Reconnect to your mount’s connection (Bluetooth/Wi-Fi) freshly.

2. Test a 1 or 2-Star Alignment
- Try doing a 1-star or 2-star alignment to see if the crash still happens. If it works, then the problem is specific to 3-star alignment mode.

3. Clear App Cache
- Go to Android Settings > Apps > SynScan Pro > Storage & Cache.
- Clear cache only (do not clear data yet to avoid losing settings).

4. Check for Firmware Updates
- Sometimes the app’s new version expects a matching firmware version on the mount.
- Use the app or device to check if your mount firmware needs updating and apply an update if available.

5. Try an Older Version of SynScan Pro
- If possible, temporarily revert to the previous stable version of the app (if you have the APK), to confirm that the newest update is the cause.

6. Revisit Alignment Procedure
- Ensure you are following the 3-star alignment steps exactly as prescribed, without rushing. Some users shared that moving too fast during alignment can cause glitches1.
- Verify your initial setup steps like accurate time, location, and mount model selection.

If after these steps the problem persists, it might be a bug introduced in the latest update. In that case, we can escalate to the SynScan Pro developers or check if a patch is planned soon. Meanwhile, you can send details with app logs to [email protected] for more direct developer assistance.

Let me know what you observe with these steps or if you’ve already tried any of them! We’ll get this sorted out for you.

Are you satisfied with the solution I provided so far?

Latest update causes crashes when doing 3 star allignment in eq mode

Thanks for sharing that the latest SynScan Pro update causes crashes specifically during 3-star alignment in EQ mode on your Android 13 device. Let’s focus on what’s known and some practical fixes based on recent reports.

From what I’ve seen, some users have experienced similar crashes after recent updates when doing star alignment with EQ mounts. This problem often relates to the app trying to display or process the alignment stars and mount position but failing due to either connection interruptions or bugs in the new app version3.

Here’s a customized troubleshooting plan:

1. Force stop and clear cache of the SynScan Pro app:
- Go to Android Settings > Apps > SynScan Pro > Storage & Cache
- Tap “Clear Cache” (don’t clear data yet to preserve settings)
- Force stop the app and reopen it fresh

2. Ensure stable connection:
- Use Bluetooth or Wi-Fi connection as you normally do but try toggling airplane mode off/on before reconnecting.
- Make sure no other device is interfering with the connection.

3. Try simpler alignment modes:
- Check if 1-star or 2-star alignment works without crashing.
- Sometimes 3-star alignment issues are specific to certain mount models or firmware.

4. Check mount firmware compatibility:
- Make sure your mount’s firmware is updated to the latest available version from the manufacturer.
- Mismatched firmware and app versions might cause unexpected behaviors.

5. Reinstall or downgrade the app (if possible):
- If the problem started immediately after updating, try uninstalling and reinstalling the app from the Play Store.
- If that doesn’t help, and you still have the previous APK installer or backup, revert to the earlier version temporarily and see if the crash persists.

6. Alignment procedure caution:
- Take your time during star alignment steps, carefully centering and confirming stars instead of rushing through.
- Some crash reports mentioned the app freezes when waiting too long or processing too quickly during star confirmations9.

If after all these steps the issue still happens consistently, it is likely a bug introduced in the update. In that case, sending crash logs to SynScan Pro developers at [email protected] will help them identify and fix it in a future release.

Would you like me to assist you in gathering logs or guide you through any of these steps in detail? Let me know how you’d like to proceed.

Are you satisfied with the solution I provided so far?

It seems to crash either way, when I enter the "center manually" mode. Be it when I am trying to allign or free moving around without allignement

Thank you for that detail—it really helps. So, the SynScan Pro app crashes whenever you enter the "center manually" mode, whether you’re in the middle of alignment or just free moving the mount. That narrows down the scope quite a bit.

Let’s try the following targeted steps to address the crash specifically linked to the "center manually" mode on your Android 13 device:

1. Restart the App and Device:
- Just to be thorough, ensure the app is fully closed via Android’s app manager (force stop).
- Restart your phone to clear any temporary memory issues.
- Relaunch the SynScan Pro app and try entering "center manually" again.

2. Check for App Permissions:
- Go to Settings > Apps > SynScan Pro > Permissions.
- Ensure permissions like Location, Storage, and Bluetooth are all enabled, since lacking these might cause instability when the app tries to control or track the mount manually.

3. Clear App Cache (And Possibly Data):
- From Settings > Apps > SynScan Pro > Storage & Cache, clear the cache first.
- If the problem persists, consider backing up your settings and then clearing app data to reset the app completely.

4. Try a Different Connection Method:
- If you use Bluetooth, try switching to Wi-Fi, or vice versa. Sometimes connection protocols can cause the app to crash in specific control modes.

5. Check for Firmware Updates for Your Mount:
- Make sure your mount has the latest firmware installed.
- Incompatibility between app controls and mount firmware can cause crashes when manually centering.

6. Look for Beta or Alternate App Versions:
- Occasionally, developers release fixes in beta versions of apps or alternative APKs.
- If comfortable, you might try installing a previous or beta build to see if the "center manually" crash is addressed.

7. Report the Issue with Logs:
- Since this seems like a reproducible crash, it’s important to send detailed bug reports to SynScan Pro’s support team via [email protected].
- Including log files from your app (available under app settings or after enabling developer mode in the app) will expedite diagnosis.

If you'd like, I can guide you step-by-step through clearing app data or finding the log files for reporting. Does the app crash immediately upon entering "center manually," or after a certain action within that mode? That detail can also help pinpoint the problem.

Are you satisfied with this plan, or would you like me to assist with any step first?

Latest update causes crashes when doing 3 star allignment in eq mode

Hi! Thanks for your patience. I checked the latest info regarding the SynScan Pro app crashing during 3-star alignment in EQ mode after the newest update. Here’s what I’ve found and recommend:

1. Known Crash Fixes in Recent Updates:
Recent SynScan app updates have addressed crashes related to alignment star displays and polar alignment pages when disconnected or in EQ mode, so make sure your app is fully updated to the absolute latest version available on the Play Store or from Sky-Watcher’s official site3.

2. Force App Restart and Clear Cache:
Sometimes leftover app data can cause conflicts after updates. Please go to Settings > Apps > SynScan Pro > Storage & Cache, then clear the cache. After that, force stop the app and restart it before trying the 3-star alignment again.

3. Stable Connection Is Key:
Ensure your Android device maintains a solid Bluetooth or Wi-Fi connection with the mount. Drops or interference can trigger crashes once the app starts slewing to alignment stars1.

4. Firmware Compatibility:
Verify your mount’s firmware is up-to-date. The latest app versions may expect certain firmware revisions to avoid crashes or unexpected behavior during star alignment.

5. Try a Full App Reinstall:
If nothing else works, uninstall SynScan Pro entirely, reboot your device, then reinstall the latest version fresh from the Play Store.

6. Workarounds / Alternative Alignment:
Some users have temporarily switched to 1 or 2-star alignment modes successfully while the 3-star mode crashes are being investigated. It’s not ideal for cone error correction, but may let you keep using the mount until a fix arrives.

7. Reporting the Issue:
If the crashes persist, I recommend capturing any app crash logs (sometimes available in app settings or Android’s developer options) and sending them along with your device and mount details to [email protected]. This helps developers isolate and fix the bug.

If you want, I can walk you through clearing cache or checking firmware updates on your mount step-by-step. Does this approach sound good, and have you tried any of these steps already?

Are you satisfied with the solution I provided so far?