Hello! I understand you're seeing a persistent white box after logging into the NC Quick Pass app on your Mac, and it’s blocking access to the rest of the screen. Let’s work together to fix this.

To start, could you please tell me:
- Are you using the NC Quick Pass website via a browser or the app itself?
- If a browser, which browser are you using (Safari, Chrome, Firefox)?
- Have you tried refreshing the page or restarting the app or browser?
- Also, is your system connected to a stable internet connection?

With that info, I can guide you better. In the meantime, here are some simple steps you can try:

1. Clear Your Browser Cache (if using a browser):
Sometimes cached data causes display issues like a white box overlay. On Safari (since you’re on Mac OS X 10.15.7), go to Safari menu > Preferences > Privacy tab > Manage Website Data... > Remove All. Then restart Safari and log in again.

2. Try a Different Browser:
If you’re using Safari, try logging in via Chrome or Firefox and see if the white box issue persists.

3. Restart Your Device:
A simple restart can resolve display glitches.

4. Update Your Browser or App:
Make sure your browser or the NC Quick Pass app is updated to the latest version compatible with your OS.

5. Check for System Requirements:
The app might have minimum system requirements that macOS 10.15.7 could meet, but it’s good to verify through the NC Quick Pass app help site.

If these steps don’t help, we can dive deeper, possibly looking at browser console errors or checking whether any browser extensions might be interfering.

Let me know what you have tried or observed, and we’ll proceed from there!

I tried safari and chrome and it was the same issue. I also tried on iOS safari browser and it was the same issue

Thanks for that info! Seeing the same white box issue across Safari, Chrome on your Mac, and even Safari on iOS suggests it might be something on the NC Quick Pass website or service side rather than just your browser or device.

Before assuming a bigger problem, let's try these additional steps:

1. Check for Scheduled Maintenance or Service Issues:
Sometimes the NC Quick Pass website or app undergoes maintenance or experiences outages. You can check their alerts page for updates: https://www.ncquickpass.com/alert/.

2. Try Accessing the Website Via Incognito/Private Mode:
Open a private browsing window in Safari or Chrome and log in there. This prevents extensions or cached data from interfering.

3. Disable Browser Extensions:
If you use any ad blockers, privacy extensions, or similar add-ons, try disabling them temporarily as they may cause display problems.

4. Verify Your Device Meets Minimum Requirements:
NC Quick Pass recommends recent versions of Chrome, Safari, or Edge browsers. Your macOS 10.15.7 should be compatible, but it’s good to double-check their supported devices page: https://www.ncquickpass.com/supported-devices/.

5. Try Logging in Using a Different Network:
Sometimes, network restrictions or VPNs can interfere with website functionality. See if you can access the site from another Wi-Fi or cellular connection.

If none of these steps helps and the white box keeps blocking access, it could be a known issue on their side or a newly introduced bug. At that point, I’d recommend reaching out to NC Quick Pass support directly at [email protected] with screenshots and details about your devices and browsers. They can investigate more deeply.

Please try these steps and let me know what you find. I’m here to help until this gets sorted for you! Are you satisfied with this guidance so far?